Best Western Plus Chena River Lodge

Without checking the proper check out date the house cleaning manager threw out the foods and drinks kept in the refrigerator, took my suitcases and kept it down . The lady did not bother to get the correct room number. Em 201 was supposed to be cleaned and inspite of the cleaning boy telling her this is not the correct room she messed up. Threw all the laundry clothes along with new clothes When I spoke to her she just said sorry but did not really care. I raised the issue with duty manager on 6/3/2024 in afternoon and he dismissed it as something it normallly happens First the house keeping manager need to check the log book properly If other people are telling her that she is not correct she had thame arrogance not to listen The manager dismissed it being something that happens all the time I have been living in USA as a citizen for more than quarter century and nowhere it has happened except at this best western at Chena River lodge on 1255 TVSA pkwy Fairbanks Alaska The banger also threatened me to throw out of property as I spoke in a raised tone Obviously any one would be upset if their belongings are touched without permission when they are still in the room The manger’s unfit to do his job if he cannot educate his staff and manage them properly I filed a complaint through corporate for best western and they said the general manager would contact or the property owner None had contacted me so far Such is the service. Very poor experience

Breakfast was very good. I enjoyed my stay at the hotel. Room was very clean. Staff was very friendly. I rested easy, and the hotel was quiet. The location was very good. I did not have any concerns.

None

Staff were okay. The room was falling apart--backing hanging down from box spring, mattress springs felt and head going downhill d/t wear and tear, curtains with slashes, fire alarm hanging off wall, AC vent hanging off.

Friendly Staff

Needs a good clean, gym and cleaning equipment kept in same room Laundry totally impractical, breakfast touch and go

room was very nice

someone chain-sawing off the property in the evening