Hilton Garden Inn Jonesboro

Water running from the roof of 2nd floor we on the 1st floor. Clothes got wet ask laundry to wash them or the front desk if we could be refunded it was no! Water running so heavy onto the floor in bathroom it flooded in the room and hallway! Will never be back worse customer service ever she didn’t wanna give us another room

It was well maintained and the rooms was very clean

You had to pay for breakfast. After you already paid 250 for staying there per night. Breakfast should be included for the stay even if something simple and then upgraded items would be and okay thing to do if wanting something different for breakfast

We stayed in room 107 and it was not clean at all. I had to clean the room when we arrived and I’m usually not one to say anything I just try to keep to myself but there was some surfaces I had to wipe down, and the bath tub I had to fully clean before I could give my kids a bath.. there was hair and crumbs all in the bath. We used the pull out sleeper sofa bed and when we pulled it out there was dirt, and crumbs, a pizza crust, and all kinds of nasty stuff that fell out of it. We had to request new bedding for it and wipe it completely down. The staff overall was so friendly and so helpful so I am appreciative of the overall customer service but not happy at all with the cleanliness. I even requested twice for a vacuum or broom because I don’t like to leave places a mess or like to clean as a I go. House keeping did bring me a vacuum once so I could vacuum our room.

Good stay

We’ve stayed here a few times it great for the price. Staff is friendly and helpful