Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria

We got to the hotel Friday evening and realized it was a construction site with no parking. The hotel had plastic up in hallways, pool and all outdoor amenities were closed and we were woken up every morning at 5:30am on a Saturday and Sunday because of roofers replacing the roof. If we would have known this we would’ve stayed at another hotel. Expedia and Homewood suites you need to better letting people know. There was multiple big tournaments in town and all other places were booked.

Property could have been excellent….room was perfect! Amenities would have been great if they had been available. We specifically picked this hotel because of the pool, basketball court and putting greens. It was my son’s 14th birthday trip that turned out terrible. We check in and they couldn’t add my Hilton Honors account. She looked it up with my phone number and called me by my name and said she couldn’t link it because we booked through Expedia. So we couldn’t get the free WiFi with our Hilton Honors. Then my two boys talked about getting in the pool she said it was closed due to a renovation. Why renovate in the summer knowing people come to swim?? I asked her if the basketball court was open and putting green and she said yes. So I was hopefully that at least the boys could do that. We get out to the court to play and there are roofing nails everywhere. I picked them all up so the boys could play, they played about 30 min and a construction worker came out and said it was closed. I told him the front desk told us it was open. Miscommunication for sure! Would have been nice to know before booking for my sons birthday, VERY DISAPPOINTING!!!!

No one came into the room to give fresh towels or empty trash. I did go to the housekeeping cart and wait on personnel to give me clean towels. I asked for garbage bags and she said someone would bring to me, but they never did.

Everything was great

Everything was nice

Great

Room was great, lots of space. Much of the hotel was under construction which made navigating a little challenging

A/C did not work In one of the bedrooms.

We were on the 5th floor and the hallways were warm. The a/c was not on or not working. This place has the SLOWEST elevator I’ve ever been on, ever! Overpriced for area IMO. I used my points for a cheaper stay.