Swiss-Belhotel Tarakan

De personeels waren behulpzaam om alles te helpen van alle problemen in de kamer. De rest is redelijk, niet meer dan dat. De bedden zijn wel schoon.

Het hotel is gebouwd in 2004, zeiden ze bij het personeel. Het interieur is naar mijn mening ouderwets en heeft echt een renovatie nodig. Er zaten bruine vlekken op het vloerkleed in onze kamer. Het geluid van de airco klonk net alsof je in een vliegtuig zat. Je kon 'm alleen bedienen met een volumeknop (1, 2, 3), zonder temperatuurregeling. We hadden ook gedoe met de oude toiletpotten; je moest eerst liters water gebruiken om goed door te kunnen spoelen. Dat verklaart waarom de prijs van het hotel niet goedkoop is, ja... door het vele waterverbruik alleen al voor de toiletpotten. Midden in de eerste nacht viel de elektriciteit uit. Blijkbaar hadden we een kaart die niet geüpdatet was... echt slordig. Het ontbijt was van 06:00-10:00, en de eerste ochtend gingen we om 09:00 uur ontbijten, maar bijna alles was op en er werd niks bijgevuld. Al met al is de prijs-kwaliteitverhouding scheef. Dat ligt niet aan het personeel, maar meer aan het management van het hotel. Jammer!

Not a really nice city. But pleasant people Fairly basic.

Not their fault but a complete lack of tourist money changers. Also because a Ramadan there were few restaurants available serving beer

The water heater was not good, a warm to cold shower was available, but a hot shower was not. Also, we got one small towel, and were asked about were the second towel was. That was new to us. The staff was excellent and attentive. The breakfast buffet was okay, and you can ask for eggs to be prepared as you like. The noise was not the fault of the hotel, it is on the main road and has old windows.

In general the hotel was ok, although it was slightly overpriced. The significant issue I had was the standard of bed that was provided. I travel for two months a year and stay in accommodation ranging from backpackers to five star hotels, but the bed in this hotel was by far the worst I have struck for years. It sagged permanently in the middle and meant that when i woke in the middle of the night i had a terrible headache from my curved spine. I couldn't sleep after that. My friend's bed was ok. The management are aware of the problem, and have started replacing the beds (starting in the more expensive rooms). In my mind there is no way that any hotel should have offered that bed to a guest. If you do stay there, i suggest you carefully check the standard of the bed you are being offered.

This excellent hotel earns a perfect 5-star rating for delivering outstanding comfort and service across all aspects of the stay. The bed deserves special emphasis for its exceptional comfort - truly worthy of multiple exclamation points! The quality of sleep it provides sets a remarkably high standard for hotel bedding comfort. Staff demonstrate exemplary friendliness, creating a welcoming atmosphere throughout the property. Their attentive service enhances the overall guest experience. The breakfast offering impresses with delicious options, providing an excellent start to each day. The quality and variety of breakfast items meet high standards for hotel dining. A particularly valuable amenity is the complimentary airport shuttle service, adding convenience for travelers. This thoughtful service removes transportation stress from arrival and departure. For anyone visiting Tarakan, Swiss-belhotel provides an exceptional combination of supreme comfort, friendly service, quality dining, and practical amenities. The outstanding bed comfort alone makes it worth booking, while the additional perks create a complete premium hotel experience.

Thank you very much for Pak Mulyono and all related staff that helping and accommodate my needs and requirements according to my work environment. 3 weeks flies like a blink. Another special thumbs up for the laundry team in the hotel. Keep it up ladies and gents! Happy birthday for Swiss-bel Hotel Tarakan, thank you for everything - Room 411