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8.8 / 10 Guest Rating

JW Marriott San Antonio Hill Country Resort & Spa

23808 Resort Parkway, San Antonio, us

JW Marriott San Antonio Hill Country Resort & Spa - main view

About the Property

Luxurious Accommodation with Stunning Views

Waterpark and Full-Service Spa
Experience ultimate relaxation at the on-site waterpark with thrilling slides and a lazy river. Indulge in pampering treatments at the full-service spa while enjoying the serene surroundings of the private swimming pool.

Gourmet Dining and Entertainment Options
Savor a variety of culinary delights at 7 restaurants offering American and Southwestern cuisine. Unwind with a cocktail and Tex-Mex food at the Crooked Branch Bar. For a quick pick-me-up, visit the Starbucks conveniently located within the hotel.

Don't miss the chance to elevate your stay at JW Marriott San Antonio Hill Country Resort. Book now to enjoy a luxurious getaway with top-notch amenities and breathtaking views.

Facilities & Amenities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Guest room, 1 King Bed - Photo 1
Guest room, 1 King Bed - Photo 2
Guest room, 1 King Bed - Photo 3
Guest room, 1 King Bed - Photo 4
Guest room, 1 King Bed - Photo 5
Guest room, 1 King Bed - Photo 6
Guest room, 1 King Bed - Photo 7
1/7

Guest room, 1 King Bed

Offering a balcony, this room offers a flat-screen TV and a fridge. Tea and coffee-making facilities are included.

42 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Non-refundable
Room Only
20% OFF$505.14

$404.11

Includes taxes & fees

Room, 1 King Bed with Sofa bed, Balcony (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Breakfast Included
20% OFF$666.01

$532.81

Includes taxes & fees
Guest room, 1 King Bed, Deluxe room with view and Juliette balcony - Photo 1
Guest room, 1 King Bed, Deluxe room with view and Juliette balcony - Photo 2
Guest room, 1 King Bed, Deluxe room with view and Juliette balcony - Photo 3
Guest room, 1 King Bed, Deluxe room with view and Juliette balcony - Photo 4
1/4

Guest room, 1 King Bed, Deluxe room with view and Juliette balcony

This spacious room has a flat-screen TV, a refrigerator, and a coffee machine.

42 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Guest Room, 1 King, Sofa Bed, Juliet Balcony

Non-refundable
Room Only
20% OFF$698.03

$558.42

Includes taxes & fees

Deluxe Guest Room, 1 King, Sofa Bed, Juliet Balcony

Non-refundable
Breakfast Included
20% OFF$832.91

$666.33

Includes taxes & fees
Executive One-Bedroom Suite - Photo 1
Executive One-Bedroom Suite - Photo 2
Executive One-Bedroom Suite - Photo 3
Executive One-Bedroom Suite - Photo 4
1/4

Executive One-Bedroom Suite

This spacious suite has a seating area with a sofa bed. A flat-screen TV, a refrigerator, and coffee-making facilities are provided.

83 sqm
Sleeps 5
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

SUITE EXECUTIVE

Non-refundable
Room Only
20% OFF$1,547.21

$1,237.77

Includes taxes & fees
Guest room, 1 King Bed, Deluxe room with view and walkout patio or full balcony - Photo 1
Guest room, 1 King Bed, Deluxe room with view and walkout patio or full balcony - Photo 2
Guest room, 1 King Bed, Deluxe room with view and walkout patio or full balcony - Photo 3
Guest room, 1 King Bed, Deluxe room with view and walkout patio or full balcony - Photo 4
1/4

Guest room, 1 King Bed, Deluxe room with view and walkout patio or full balcony

Featuring views of the resort, this spacious room has a flat-screen TV, a refrigerator, and a coffee machine.

43 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Room, 1 King Bed with Sofa bed, Balcony (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$551.79

$441.43

Includes taxes & fees

Deluxe Room, 1 King Bed with Sofa bed, Balcony (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Breakfast Included
20% OFF$716.79

$573.43

Includes taxes & fees
Queen Room with Two Queen Beds - Photo 1
Queen Room with Two Queen Beds - Photo 2
Queen Room with Two Queen Beds - Photo 3
Queen Room with Two Queen Beds - Photo 4
1/4

Queen Room with Two Queen Beds

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit offers 1 bed.

42 sqm
Sleeps 5
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

DOUBLE TWO QUEEN BEDS NON SMOKING

Non-refundable
Room Only
20% OFF$619.11

$495.29

Includes taxes & fees

Room, 2 Queen Beds

Non-refundable
Breakfast Included
20% OFF$972.88

$778.3

Includes taxes & fees
Deluxe Queen Room with Two Queen Beds and Balcony - Photo 1
Deluxe Queen Room with Two Queen Beds and Balcony - Photo 2
Deluxe Queen Room with Two Queen Beds and Balcony - Photo 3
Deluxe Queen Room with Two Queen Beds and Balcony - Photo 4
1/4

Deluxe Queen Room with Two Queen Beds and Balcony

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.

42 sqm
Sleeps 5
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Room, 2 Queen Beds, Balcony

Non-refundable
Room Only
20% OFF$578.45

$462.76

Includes taxes & fees

Deluxe Room, 2 Queen Beds, Balcony

Non-refundable
Breakfast Included
20% OFF$745.81

$596.65

Includes taxes & fees
Walkout to Pool, Guest room, 1 King, Sofa bed - Photo 1
Walkout to Pool, Guest room, 1 King, Sofa bed - Photo 2
Walkout to Pool, Guest room, 1 King, Sofa bed - Photo 3
Walkout to Pool, Guest room, 1 King, Sofa bed - Photo 4
1/4

Walkout to Pool, Guest room, 1 King, Sofa bed

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 2 beds.

42 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Walkout to Pool, Guest room, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$832.91

$666.33

Includes taxes & fees

Walkout to Pool, Guest room, 1 King, Sofa bed

Non-refundable
Breakfast Included
20% OFF$967.79

$774.23

Includes taxes & fees
Walkout to Pool, Guest room, 2 Queen - Photo 1
Walkout to Pool, Guest room, 2 Queen - Photo 2
Walkout to Pool, Guest room, 2 Queen - Photo 3
Walkout to Pool, Guest room, 2 Queen - Photo 4
1/4

Walkout to Pool, Guest room, 2 Queen

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit offers 2 beds.

42 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Walkout to Pool, Guest room, 2 Queen

Non-refundable
Room Only
20% OFF$866.63

$693.3

Includes taxes & fees

Walkout to Pool, Guest room, 2 Queen

Non-refundable
Breakfast Included
20% OFF$1,001.53

$801.22

Includes taxes & fees
Queen Room with Two Queen Beds, Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 1
Queen Room with Two Queen Beds, Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 2
Queen Room with Two Queen Beds, Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 3
Queen Room with Two Queen Beds, Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 4
1/4

Queen Room with Two Queen Beds, Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible

Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit has 2 beds.

42 sqm
Sleeps 5
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr) (2 Queen Beds)

Non-refundable
Room Only
20% OFF$545.11

$436.09

Includes taxes & fees
Deluxe King Room with Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 1
Deluxe King Room with Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 2
Deluxe King Room with Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 3
Deluxe King Room with Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible - Photo 4
1/4

Deluxe King Room with Transfer Shower and Juliet Balcony - Mobility and Hearing Accessible

The spacious double room provides air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

42 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Non-refundable
Room Only
20% OFF$551.79

$441.43

Includes taxes & fees
Room, 2 Queen Beds, Balcony - Photo 1
Room, 2 Queen Beds, Balcony - Photo 2
Room, 2 Queen Beds, Balcony - Photo 3
Room, 2 Queen Beds, Balcony - Photo 4
Room, 2 Queen Beds, Balcony - Photo 5
1/5

Room, 2 Queen Beds, Balcony

2 Queen Beds463-sq-foot room with a balcony/patio Internet - WiFi and wired internet access Entertainment - 65-inch Smart TV with premium channels, Netflix, iPod dockFood & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Low-height door lockEco-friendly - Energy-saving switches and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

43 m2
Sleeps 5
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Room, 2 Queen Beds, Balcony

Non-refundable
Room Only
20% OFF$545.11

$436.09

Includes taxes & fees

Room, 2 Queen Beds, Balcony

Non-refundable
Breakfast Included
20% OFF$709.54

$567.63

Includes taxes & fees
Signature Room, 2 Queen Beds (Balcony) - Photo 1
Signature Room, 2 Queen Beds (Balcony) - Photo 2
Signature Room, 2 Queen Beds (Balcony) - Photo 3
Signature Room, 2 Queen Beds (Balcony) - Photo 4
Signature Room, 2 Queen Beds (Balcony) - Photo 5
Signature Room, 2 Queen Beds (Balcony) - Photo 6
Signature Room, 2 Queen Beds (Balcony) - Photo 7
Signature Room, 2 Queen Beds (Balcony) - Photo 8
1/8

Signature Room, 2 Queen Beds (Balcony)

2 Queen Beds463-sq-foot room with a balcony/patio Internet - WiFi and wired internet access Entertainment - 65-inch Smart TV with premium channels, Netflix, iPod dockFood & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Low-height door lockEco-friendly - Energy-saving switches and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

43 m2
Sleeps 5
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Signature View, Guest room, 2 Queen, Walk Out Balcony

Non-refundable
Room Only
20% OFF$790.75

$632.6

Includes taxes & fees

Signature View, Guest room, 2 Queen, Walk Out Balcony

Non-refundable
Breakfast Included
20% OFF$925.64

$740.51

Includes taxes & fees
Signature Room, 1 King Bed with Sofa bed - Photo 1
Signature Room, 1 King Bed with Sofa bed - Photo 2
Signature Room, 1 King Bed with Sofa bed - Photo 3
Signature Room, 1 King Bed with Sofa bed - Photo 4
Signature Room, 1 King Bed with Sofa bed - Photo 5
Signature Room, 1 King Bed with Sofa bed - Photo 6
Signature Room, 1 King Bed with Sofa bed - Photo 7
Signature Room, 1 King Bed with Sofa bed - Photo 8
Signature Room, 1 King Bed with Sofa bed - Photo 9
1/9

Signature Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed460-sq-foot room with a balcony/patio Internet - WiFi and wired internet access Entertainment - 65-inch Smart TV with premium channels, Netflix, iPod dockFood & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Low-height door lockEco-friendly - Energy-saving switches and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

43 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Signature Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$658.75

$527

Includes taxes & fees

Signature Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Breakfast Included
20% OFF$774.81

$619.85

Includes taxes & fees
Executive Suite, 1 King Bed with Sofa bed, Balcony - Photo 1
Executive Suite, 1 King Bed with Sofa bed, Balcony - Photo 2
Executive Suite, 1 King Bed with Sofa bed, Balcony - Photo 3
Executive Suite, 1 King Bed with Sofa bed, Balcony - Photo 4
Executive Suite, 1 King Bed with Sofa bed, Balcony - Photo 5
1/5

Executive Suite, 1 King Bed with Sofa bed, Balcony

1 King Bed and 1 Double Sofa Bed898-sq-foot room with a balcony/patio Layout - Bedroom, living room, and sitting areaInternet - WiFi and wired internet access Entertainment - 65-inch Smart TV with premium channels, Netflix, iPod dockFood & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Low-height door lockEco-friendly - Energy-saving switches and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

83 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Executive Suite, 1 King, Sofa bed, Walk-out balcony

Non-refundable
Room Only
20% OFF$1,608.5

$1,286.8

Includes taxes & fees
Room, 1 King Bed with Sofa bed - Photo 1
Room, 1 King Bed with Sofa bed - Photo 2
Room, 1 King Bed with Sofa bed - Photo 3
1/3

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed463 sq feet Internet - WiFi and wired internet access Entertainment - 65-inch Smart TV with premium channels, Netflix, iPod dockFood & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Low-height door lockEco-friendly - Energy-saving switches and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

43 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible) (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$505.14

$404.11

Includes taxes & fees

Guest Reviews

8.8
Excellent577 verified reviews
AI Summary

Guests highly rate the great amenities and frequently praise the large and upgraded rooms.

Categories

Cleanliness8.2
Service9.2
Location9.2
Room Quality8.7
Amenities9.7
Value for Money7.6
Food and Beverage8.7
Overall Experience9.2

Select topics to read reviews

A
AmrusUS
Verified booking
extended_group
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

9.0
Helpful?
Y
Yolanda
Verified booking
Standard Room
Stayed in Sep 8, 2025

"Excellent"

8.0

This was our 1st time staying here at the JW Marriott. I wanted to bring my children to have some fun in the pool and waterslides. The front office staff was wonderful and ee enjoyed our room. However, on 09/06/2025 after spending time in the pool we all were hungry and the outside food station was closed so, they advised us to go to High Velocity as the food was good and the kids would enjoy it. We didn't want to dine in because we were still enjoying the pool so we were sent to the bar to order. Once we get there we sit there

Helpful?
C
Charlotte
Verified booking
friends
Standard Room
Stayed in Sep 7, 2025

"Excellent"

8.0

We visited after Labor Day. It was nice and quite but some restaurants and attractions were closed

Helpful?
M
maria laura
Verified booking
Standard Room
Stayed in Sep 6, 2025

"Exceptional"

10.0

Great family trip

Helpful?
R
Rhea Recah
Verified booking
family
Standard Room
Stayed in Sep 5, 2025

"Excellent"

8.0

Love the place!! We are definetly coming back, 4 star though to pay for wifi in the room

Helpful?
J
JyotiusUS
Verified booking
couple
Standard Room
Stayed in Sep 5, 2025

"Our worst experience ever at the JW"

1.0

atmosphere

we had to walk a mile to get to the lobby. Only one restaurant was open. They kicked us out of the lazy river at 6PM!!!

Helpful?
I
IbanezusUS
Verified booking
family_with_children
Standard Room
Stayed in Sep 3, 2025

"Beautiful place , I would love to stay there again."

10.0

The place is beautiful

I didn’t like that the hotel Doesn’t offer breakfast and the sofa bed is not the greatest place to sleep,

Helpful?
M
MICHELLE
Verified booking
Standard Room
Stayed in Sep 2, 2025

"First time visitors & we approve!"

10.0

We met the nicest manager named Jacob and if I could have 10 employees just like him, I would have an amazing company! This was our first time at this hotel and even though I'm pretty sure there were 3000 people on site, the resort still felt spacious. One bit of constructive criticism is...invest in more double floats. The resort caters to young children and families who needed to ride together per the height rules but there was a shortage of doubles. We saw many families frustrated and we even searched for over 30 minutes several times just to locate a float. So....buy more doubles JW. One more note about Jacob. He became aware that my grandson had a sensory issue and the only reserved chairs were in the sandy area. He gratiously moved us to the pool area and saved our vacation. We had been on the waitlist for 3 weeks and Jacob was our hero! Tip for newbies...in the summer the walkways in the sun are about 1000 degrees. Dont let your babies walk alone or their feet may get burned. Apparently the pizza is a hot commodity! We never got any because the line was longer than the waterslides but next time it's on our list! See you next year JDub! Love, Barry & Michelle Barnette

Helpful?
A
Ajay
Verified booking
Standard Room
Stayed in Sep 2, 2025

"Great resort in the heart of the hill country"

10.0

Amazing resort with a wonderful water park, great food options, great amenities and natural beauty, highly recommended!

Helpful?
J
Justin
Verified booking
partner
Standard Room
Stayed in Sep 2, 2025

"Good"

6.0

The hotel looked very nice, but we wouldn’t stay here again. The person who checked us in did a poor job at communicating to us how all the charge and services worked so it was very confusing for us. Also, we noticed that if you visit the hotel during non peak days or off season, you don’t get the same treatment. It’s like you get special treatment and perks if you’re there during the weekend/on season, but if you’re there on weekdays or off season, you don’t get all those same perks. We gave 3 stars because of the way the hotel looked and because the bar tender we met was very nice. Other than that, I would give 2 stars on the experience, the dining, etc.

Helpful?
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