The Imperial Palace

The Imperial Palace is one of the oldest five star hotel in Rajkot. I have been staying in this property from last 7 years. I really liked the the ambiance of the hotel. Mr. Pranay Thakkar has always been very humble and cooperative. The Rooms are spacious, neat & clean. the kind of amenities they provide is very nice. The buffet Breakfast was good

Explained everything to three different staff. Hussain, various reception staff and your manager Akash Pandey. Issues : Noise from neighbouring room. Shouting, TV and 7 guests in one room! Door key cards not working from day one. Reset 14 times for both of us. Air conditioning not working and wasn't fixed despite complaining. Smoking smells in corridor from other rooms, despite complaining NOTHING happened. Worst experience of a hotel management. Akshay Pandey, should not be a manager, he has no manners or people skills. All he said we will sort it out. Nothing done to resolve my suffering for 3 days. He was suppose to call me after 30 minutes.... He never did! I inquired at the reception and yet he had simply sat in the back office and never came out to explain anything. Absolutely rubbish service and poor quality of services. My professional advisor will investigate the matter with international Hotels Group Authority. Draft out strong case and send it to Media Influencers, Hotel rating authority, Google reviews, Trip Advisor reviews and Mumbai Media channels.

The location of the hotel was good and suited our needs

The linen in the room was stained and not changed at the start of the stay The guest in the next room had a party all night with shouting until 1.30 am and door slamming until 3.00 pm

The hotel is very comfortable. A little old but comfortable. Rooms are spacious and clean. Breakfast was good and staff very attentive Staff is very helpful and courteous. Would love to stay again and also recommend to friends.

First room we were given was unclean and when I opened the fridge there was a MOULDY OPENED sandwich left there! We requested for another room, went to see it, and it was also dirty, DUST everywhere and very stuffy. The housekeeping manager saw us and did a U-turn down the corridor to avoid talking to us! Third room had a dirty carpet so they assured us they would clean it and call us back to check. When we went back the carpet still had clothes threads and other fluff which clearly hadn’t been vacuumed properly! All of this took ONE HOUR to resolve! When speaking with the operations manager - Rahul Rao - and explaining that this shouldn’t have been the case and we would like some compensation for the inconvenience he assured us that he would speak with management and call us back, so he asked for a mobile number which we gave and then told us he would call us back in 30 mins with an update. 30 mins later and no update, we went to his office where he was with another guest so we told him to call us ASAP. He told us he would call us in 5-10 mins. Which again he DID NOT. Another hour later when going to his office to check for an update and query WHY we hadn’t heard anything, he started raising his voice and shouting at me and us!! Absolutely SHOCKING behaviour and attitude towards customers. Clearly he could not take that he had been caught out and not delivered as per his FALSE promises. His mannerisms were disgusting and incredibly rude, definitely not trained to communicate or deal with HOSPITALITY incidents or situations. After going back to the room we noticed that the bedding had stains and dirty marks, so requested for a clean duvet cover. The boy who came to make the bed didn’t know how to, and whilst laughing was desperately calling someone else for help. When that person came to assist they were still unable to change the duvet cover - this in total took 20 mins, by which time I asked them to leave, and my husband and I made the bed ourselves- only to realise that the new duvet cover itself ALSO had stains and hairs! We asked for another double duvet cover, and received a flat bed sheet, after explaining that we need a double duvet cover again, we then received a single duvet with NO cover. An extremely exhausting and frustrating experience, especially as we have stayed there many years ago when it was great! All in all this hotel is an absolute joke, not hygienic, housekeeping staff have no standards, and the management are incredibly incompetent and rude! I would NOT recommend booking or wasting your time and energy at Imperial Palace - you definitely won’t get royal treatment!!! This is more like a one star hotel, we would have been better off in a hostel! 👎🏽👎🏽👎🏽

House keeping and other services are not so good