The Imperial Palace

Close proximity to shopping amenities.

Too many locals in the restaurant. Bathroom in reception/lobby area was extremely dirty. Awful smell in the hotel lifts. Bedroom lighting was too dim.

I have been going to this hotel for 20 years and this has been my worst experience. The dining and room service staff were awful no manners, unless management do some thing about this the hotel will go down hill

A hotel we have been using for years. Every trip to Rajkot we went to this hotel as the service was excellent, location was perfect and best in class in Rajkot. My previous trip last December 2023 I felt a change in the service but thought it could be due to the hotel being full. However, I have just been there for 3 days when the hotel was practically empty! Service in the restaurant was below average, with some staff showing very little interest towards guests. Worst than this was I gave my laundry and gave instructions to reverse iron or place a cloth on top (not to apply ironing directly to the top). Two expensive items came back ruined and when I complained the house keeper’s response was “the laundry staff should have known how to iron clothes, without needing any instructions. Instead of accepting his fault and trying to find a solution his response was these things happen, and for us to forget and accept that a mistake has occurred.” I had to complain to the manager and said unless it’s fixed I want to be paid for the damaged items. It took them 2 attempts to fix the problem and this was only done because I insisted in a refund of my items of clothing which would have been a hefty bill. Weighing scale in my room was not working the house keeper team again had no interest to provide another scale. The engineer team had to step in and get another scale from a different room. The only plus point this time round was the reception team. Very disappointed experience!!!

Imperial hotel is always consistent with quality and service no issues inside the hotel one step outside the hotel. I can understand their problem but that is India dirty noisy and smelly. However the hotel itself is just amazing.

Everything is okey, but i have to check out earlier because of some circumstances

There is ongoing construction, which has resulted in no internet connection in the rooms. I had to go to the lobby just to access Wi-Fi, which was quite inconvenient. Additionally, the menu was limited to only vegetable options, with no other choices available. This made dining quite challenging.

There was how in my food. Which was not replaced. They were annoyed that tI had booked wit booking. Com and wanted m to book die t with them. The towels had stains of them

Good and the cleanliness of the hotel