Lancaster Marriott at Penn Square

I only stayed here one night, but I really enjoyed the quiet and comfort of my room. The lobby is spacious and there is a bar, a Starbucks, and a restaurant all awaiting you. The location is very convenient to a host of boutiques, coffee shops, restaurants, and bars.

The location was convenient and the check-in process was straightforward. The lobby and common areas appeared well maintained.

Unfortunately, the room itself was very disappointing. The bathroom was not as clean, the wallpaper was peeling in several areas, and the thermostat did not work properly, making it difficult to keep the room comfortable. Overall, the room felt dated and poorly maintained, especially for a Marriott property.

The staff are super friendly and helpful. The location was perfect for us. You really do not need to use your car.

Nothing of note

I stayed here last night on my way home from a trip. The hotel is very nice and clean and the staff is johnny on the spot to help. The parking garage is attached but a block away and they directed me to it along with a card with directions. The location is right downtown and there are lots of shops and places to eat nearby. It has a high end restaurant called Plough and a Starbucks place as well. There are two towers with one being west and the other east. I had a room on the18th floor in the west tower and had a nice view of the square. Everything was nice and clean and I got a good night's rest. I mentioned your wallet in the title and this is because the rate I got was over $450 for one basic room. I am sure they can do this because there likely is no competition downtown. I like the stay however and will now save up my pennies so I can travel again soon.

The staff was courageous and well informed about the surroundings and very helpful with checking in. I would definitely recommend this location to all my friends and family who are traveling to the Lancaster area.

Nothing. Everything was spectacular

We recently checked in the The Marriott @Penn Square - for my daughters dance competition and I couldn’t be more disappointed. I have a very serious health situation what gets activated a result of an exposure to mold of which I am extremely allergic . After discovering the mold I immediately went to the front desk. The immediately informed me the entire property was sold out and she asked me the best time to send the cleaning staff . I told what time would be best - based on my daughter’s dance schedule and she immediately said the cleaning staff wouldn’t be available at that time . I informed her we paid $500.00 per night ….we were checked in a room that shouldn’t have been available.. I was displaced and had to shower in a friends room and her reply was -NEVER apologizing was …what do you want ? In my profession I always highly recommend Marriott properties because of the quality of service and great customer service care .. to say this property truly disappointed me is an understatement. A sad - disappointed- but loyal Marriott customer!

marriott at Penn Sq , booked weekend 5/13/26 talk about price gouging $500 per night plus fees..I can ocean view rooms for that price… this franchisee Price gouging to extreme! never again