Lancaster Marriott at Penn Square

It’s a good hotel

Easy to miss while u look for it while driving They double charge for parking They charge separately for wifi (how ridiculous)

Clean rooms, nice staff

The Starbucks was the only downside. They make you mix your own cream and sugar and if you get an iced drink, it just doesn’t mix tastes horrible. For the price I’m paying, I’d appreciate not having to make my own drink and paying almost $10 for a bad coffee. Also you can never find a trash can, the small ones in the bathroom aren’t enough.

Location was great. Walking distance to many area eats. The morning buffet was well worth the price.

Waiting for the elevator at times was lengthy. Garage parking though convenient was pricey, especially when your hotel ticket didn’t work.

Down town clean spoke English

Nothing

I rarely leave 1-star reviews, but our experience at the Lancaster Marriott during a dance competition was traumatizing for my wife and teenage daughter. On January 2, 2026, my wife’s bag was stolen from the hotel lobby. In addition to her cash, gift cards, and credit cards being taken her car keys were also in the bag, and her car was stolen from the attached garage. The hotel’s “security team” was unhelpful and disengaged. They called the police, but when officers asked about cameras—given the lobby location and where the wallet was found—we were told the hotel required a search warrant for lobby footage. This delay, in our view, gave the thieves a head start. After taking names, security essentially walked away—no concern, no assistance, no follow-up support. For contrast, the Holiday Inn down the street where we ended up staying showed compassion without being asked: a welcome bag, breakfast, and drink vouchers. That’s what caring looks like. When we contacted Marriott (before posting any reviews) their head of security and safety indicated that “because the items were not placed in the care or custody of the hotel” they are not responsible and “while we work cooperatively with the garage operator, access, surveillance, and vehicle activity within the garage fall outside the hotel’s authority.” While I understand the liability concerns on their part, taking zero responsibility for guest’s safety while on premises is not acceptable. No one from the hotel itself, Marriott corporate, or Bonvoy ever reached out to check in our family, provide any follow-up, or even make any attempt to apologize and earn our future business. The hotel hid behind “procedures” and “not our garage,” prioritizing liability over guest safety. No ownership, just deflection. I would recommend you look elsewhere.