Lancaster Marriott at Penn Square

Great room love the bed in the shower. Good view of the square Starbucks on site nice bar.

Marriott ask you to link your Starbucks app to the hotel and then the Starbucks store does not take your app did not like the hours of the Starbucks Noor did they have hot food. Twin Rivers for breakfast was not our favorite due to the lack of waitresses paid for juice, never got it

The location was excelent

In the room=the pillows were not very comfortable

Nice atmosphere

Nobody told me that there was a parking tunnel . I didn’t feel safe walking around the block in the dark The website states free parking. It was $15.00

It was beautiful! A perfect girls weekend! So nice to go downstairs in the morning and get a Starbucks coffee and then end our evenings with dinner and drinks at Plough.

We loved everything!

The staff was very friendly and helpful and parking in the ramp was convenient.

Although we were in the room until later in the day before our event, our room was not cleaned or bed not made. We also had to ask for more toilet paper.

Location

Alittle expensive

We missed the complimentary breakfast. We thought it was included with our room but was told it was not. It would be nice to have that included but the room and the Exchange restaurant was a great quick getaway.

That the breakfast wasn't included

The Lancaster Marriott at Penn Square is a solid, comfortable hotel in a great downtown location. The property is basically clean and well-kept, with a nice modern feel that fits the area’s historic character. The pool was good, but there weren’t nearly enough towels available, which was frustrating. The restaurant, on the other hand, was excellent: great food and friendly staff that made it worth staying in for dinner. The biggest issue, though, is the parking. The attached garage is a nightmare. Tight spaces, confusing layout, and just not guest-friendly. Add to that a pricey parking fee with no valet service, and it really drags down the overall experience. In short, the hotel itself is comfortable with good amenities, but the parking cost and and lack of convenience, keep it from being as good as it could be.

I stayed in this hotel for a professional conference with many peers of my graduate program. There was zero security. A shirtless man was able to enter into the lobby of the hotel where two of my friends and I (all early 20s women) had been sitting and eating. He cornered us, screaming profanities, threatening us of physical harm without provocation from our part, threatening us of violence if we call the police, and getting closer and closer to us. He was extremely aggressive, stood directly behind me and sat next to one of my friends at one point. We feared for our lives and didn’t know what to do. This was around 8pm, lasted at least 30 minutes, and for the entire duration of the incident, there was nobody at the front desk and security was nowhere in sight. How can someone be so loud and overtly aggressive and not be noticed? We had to text one of our male friends, who was attending a talk in the convention center, for him to come help us as we were terrified for our lives. After the man left, our friend had to convince the employee who had magically appeared at the desk to come speak with us about the incident (which he apparently was already aware of but didn’t come to help us?). He also had to pressure for security to be called to speak with us. When security finally did speak with us, he did not take us seriously at all. He actually lied to our friend, saying that there are no cameras in the lobby, which our friend was very quick to call him out for as he could see the cameras from where he was standing. Security then recanted that statement. Needless to say that our stay was ruined and we did not feel safe in that hotel and conference following the incident. A manager spoke to us the following day, assuring us they will take action to prevent something like this in the future. I have absolutely zero trust in them. It sounded like they were trying to protect their reputation more than anything else. A police report was filed following this due to how dangerous this incident was and the hotel’s absolute failure at every level. I’ve stayed in many hotels across the country, many of which were cheaper and less fancy than this one, and I have NEVER seen such a lack of action and concern for guest safety than in this one.