Guangzhou Phoenix City Hotel

o hotel e otimo maravilhoso com otimo serviço .

Employees needs speak English This is a international hotel but the associated only speaks chimes. It's important people whose speaks English

The area is humid, and close to it's own lake: room have that kind of "mould" smelling - it is better if the aircon / dehumid mode be left on continuously to clear that. The staff is exceedingly helpful and that more than compensate; the housing estate nearby has nice environment and also a lake, but is out of bounds. Hotel can negotiate for a temp pass to allow guest to walk to that lake (around 200 meters down to right side of entrance). Hotel should run its own shuttle from Country Home bus depot.

It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.

Hotel muito bom, serviço excelente, funcionários com muita boa vontade. Ruim a lozalização, os arredores tem muitos restaurantes e o bairro é nobre, porem a distancia do hotel para o centro por exemplo da CANTON FAIR é muito grande. Cuidado com os táxis da porta do hotel, pois eles cobram o triplo do valor, tem que negociar e não deixar o funcionário do hotel se meter.

Nada agradable, el personal muy distraído! No capacitados.la habitación muy descuidada,

War zur Canton Fair in Guangzhou. Hotel war weit entfernt vom Stadtzentrum. Ca. 45 Minuten mit dem Taxi. Ansonsten ist es schön gelegen.

staff does not speak english; good massages, stained and cigarette smelling carpets and corridors

Many things went wrong this time: first the hotel could not find my reservation from hotel.com. It took more than 40 min to resolve the issue, during which time I had to place two international calls to hotel.com at my own expense. Then I was given a single bed room instead of two double beds as requested so I had to change the room. Then in the morning when I was taking shower two gigantic cockroaches appeared ! I told all these issues to the front desk but did note receive any offer except a simple "sorry". I travel a lot but must say I have not been so disappointed in a long time.

The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.