Holiday Inn Express Hotel & Suites Bainbridge by IHG

All the employees at this location are extremely nice..The Monday-Friday breakfast attendant hustles big time to ensure a positive experience. However the two employees working the from desk checking people in Saturday, June 6, were not efficient or effective   Either they didn't understand how to use your software or management isn't using the software as designed. Checking in took forever. The  back stairs are nasty nasty nasty. The front stairs were OK.  We were in Room 420 and the sink was a very small stream, so small we had to fill our water bottles from the tub faucet.   At least two other rooms on the 4th floor didn't  have that issue; I asked other floor residents.   We requested a repair the first full day but none happened by the time we left after 6 nights with barely enough water to brush your teeth. The gym has 3 pieces of cardio and one piece, the treadmill, is in pitiful dangerous shape.  The belt has been repaired poorly and makes a bubble and a very uneven surface.  The luggage carts are cheap and have zero spots to hang anything.  If it weren't for the very nice employees, this hotel would be rated lower. Someone is trying very hard to scrimp on the overall facility in my opinion.

Ok

Nice area

It was fine but I would like some of my money back because the price was different when I got there.

I loved the staff and location. Ive stayed there several times. The staff remembers me and call me by name when I arrive. They are friendly and efficient. They also had recommendations for dining in the area. I couldn't ask for more. The location is perfect. Highway access, gas, shopping, and food. Also less than 3 minutes from downtown.

The price could be slightly better. But, I asked around town and was told its the best place to stay. I agree

Everything

Nothing