Comfort Suites East Lincoln - Mall Area

Comfort Suites East is being reconstructed and will become a Springhill Suites by Marriott (in January?). Prime parking spaces were taken up by storage containers, piles of new material and stacks of construction detritus. The pool was out of order, the laundry room was out of order and there was construction dust. We had two burned out bulbs in our room. (Shouldn't a manager be checking the rooms every once in a while?) We have been staying at the Comfort Suites since it was new. I loved the sensible layout with tub/shower combination, sofa, easy chair and padded footstool/coffee tables. I don't expect any of that to last and would not stay here again until construction is completed. The combo tub/shower has been replaced with a large shower with glass doors and sheet metal over the drain that acts as a noise maker. Things may change when construction is completed, but our room had no soap rack, no foot rest for leg shaving, no towel rack, no clothes hooks in the bathroom, no place to store extra towels, no place to store spare toilet paper roll, no place to store spare facial tissue. All that was piled on the counter. The divider between bed and couch was removed which eliminated any claim to "suite" status. Construction was limited to painting while we were there, may get noisy at other times. Our room still had an enclosed closet and a standard lockable bathroom door. The new RFID key cards are an improvement over the old magnetic cards. There were NO USB PORTS.

Friendly staff

No baseboards. Hole on the wall. No sheets for the sofa sleeper. Obviously the room was being renovated but not done.

Nothing they gave our rooms away.

Nothing

My husband had to have surgery at the nearby Bryan hospital. The manager allowed us to have a late checkout so my husband could have adequate recovery and rest before our four hour trip home. The staff was very friendly and accommodating.

Clean, Comfortable

Pool was closed in the morning. Kids still wanted to swim before leaving. Need more than 1 waffle maker, especially when you have bigger families come through. It takes a long time to just make one.

My kids liked the pool, that’s about it.

My first room the toilet wouldn’t stop running. The door also wouldn’t close all the way and when I push it closed and then pulled on the handle the door would open. I then went in the hall closed the door all the way and yet again it could be opened without even the key card. The carpet was also torn in the room and not just a little. I got moved to another room and the door would lock however carpet was still ripped. Faucet wouldn’t stop dripping. Also I was charged $250.00 TWICE and then a $100 incident fee… definitely NOT worth 600 upfront!