The Merchant Hotel

Location was phenomenal and as advertised for walking easily to major points of interest. Property is gorgeous and food, staff, and room were all wonderful.

Not a big concern but the trade off of the great location is that it is very close to nightlife spots that would have music playing loudly until late hours. Only a problem if you are a light sleeper—didn’t bother us much.

Amazing decor and staff. Great location.

No plug for the bath and the water pressure/temperature was a bit erratic. There needs to be more standard plug sockets, we had to plug the kettle in next to the bed and put out in the floor, not ideal.

Beautiful building, great staff, great service.

Nothing

From point of arrival to leaving it was an amazing experience ....

Na

Everything from start to finish was perfect

nothing

My sister, my friend and I recently stayed at The Merchant Hotel for one night, booking the Art Deco twin double room. Unfortunately, the experience didn’t live up to our expectations. The room itself was quite tired and nothing particularly special, especially considering the price point. We had lunch in the bar, but the food was disappointing and below what we would expect from a hotel of this standard. On a positive note, when we phoned down for taxis and room service, these requests were handled efficiently. The hotel’s central location is convenient; however, it also meant there was significant noise throughout the night from outside, along with constant bedroom doors opening and closing. As a result, we didn’t get a great night’s sleep. Breakfast was similarly underwhelming, with a limited menu and nothing that stood out. Overall, what we had hoped would be a lovely, five-star experience simply didn’t meet expectations. Sadly, we wouldn’t return or recommend it.

Fabulous experience with an amazing upgrade to the CSLewis suite!! The staff are all magnificent and all services are so professional and discreet Obviously such detail within the initial staff training process. Best hotel in Belfast! Thank you so much and we cant wait to return

Loved room upgrade, including the most delicious bottle of bubbly. Staff were patient kind and friendly. Spa was the best my wife had ever been too.Food was delicious. They went out of their way to accomodate my wifes poor mobility.

Cocktail and restaurant prices a little high.

My partner and I are well seasoned travellers and we both agree this is the best hotel we have ever stayed in !! The attention to detail in the service was unquestionably faultless, something that immediately stood out as soon as we arrived. Throughout our stay we experienced nothing other than perfection (sounds a bit extreme but that is how we felt)..the staff were so professional but friendly with it, the standard of the hotel in general including our room and the spa facilities were second to none. The food was amazing, plenty of choice and a few unusual dishes. The wine was very reasonable in price for such good quality...and as for the cocktails WOW ! Connor was a talent to watch..as were the staff in Berts Jazz Bar...incredible skills even when the bar was very busy. I seriously cannot praise this hotel and the staff enough !