Mövenpick Resort & Marine Spa Sousse

My stay at Mövenpick Sousse was by far the worst hotel experience I have ever had. I booked and prepaid my stay through Agoda. When I arrived at the hotel, the staff cancelled my reservation and insisted that I pay a much higher rate directly to the hotel than the price I had originally booked on Agoda. This was completely unacceptable and left me with no real choice. The breakfast was another huge disappointment. The selection was extremely poor, and the quality of the food was far below what anyone would expect from a Mövenpick hotel. It was honestly embarrassing for a brand with such a reputation. I believe Accor should urgently review the management of this hotel. The level of service and the way customers are treated are damaging the reputation of the Mövenpick brand. If these practices continue, the hotel risks losing the trust of many guests. Based on my experience, I cannot recommend this hotel to anyone. There are many better options in Sousse that respect their customers and honor confirmed reservations

We had the most amazing week at Mövenpick with my family. Everything about this hotel was perfect! The facilities were excellent and always well maintained. The pool was lovely and always the perfect temperature. Breakfast was definitely my favourite part of the day. There was such a fantastic selection of fresh food every morning, including live omelette stations, amazing coffee, and delicious fresh fruit. There was so much to choose from, and we even took part in a sushi-making class, which was great fun and something my whole family really enjoyed. The service from all the staff was outstanding, including the housekeeping team, security, and waiters. A special thank you to Mouhyb, who was incredibly kind and helpful throughout our stay. Every morning at breakfast, he went above and beyond to make sure my family had everything we needed. He was attentive, friendly, and always greeted us with a smile, making us feel so welcome. Great service truly makes all the difference, and Mouhyb played a huge part in making our stay at Mövenpick enjoyable, relaxing, and completely stress-free. Thank you to everyone at Mövenpick for such a wonderful stay. We will definitely be returning later this year!

J ai oublié mon pull dans la chambre j ai appelé pour le récupérer avec tout le culot du monde ils m’ont dit qu’ils n’ont rien trouvé une nuitée à 600 DT faites attention I forgot my sweater in the room and called to arrange its recovery. To my surprise, I was told that nothing had been found. Considering I paid 600 TND for a single night, this is very disappointing. Please be careful with your belongings if you stay here.

⭐☆☆☆☆ Extremely Disappointing Stay – Not the Mövenpick Standard We Expected We are currently staying in Room 3050 and felt it was important to share our experience while still at the hotel. The hotel looks impressive when you first arrive. The lobby is grand, the grounds appear attractive, and at first glance it gives the impression of a luxury resort. Unfortunately, the service and overall guest experience have not matched that image. We booked an all-inclusive package and have repeatedly struggled to receive even basic service. Yesterday, it took almost two hours to receive a drink by the pool despite asking three different members of staff. By the time it arrived, we no longer wanted it. The buffet is another major concern. Food is poorly labelled, with little or no information regarding allergens, vegetarian options, or dietary requirements. We were told that certain sandwiches were vegetarian, only to discover they contained meat. This is not only disappointing but could be dangerous for guests with allergies. The check-in process took approximately two and a half hours, and we were given no resort information, map, or explanation of facilities. For a hotel of this category, this was surprising and frustrating. There is also ongoing construction work around parts of the hotel, which detracts from the relaxing atmosphere many guests are expecting when booking a luxury resort. The all-inclusive package itself has been underwhelming. The quality of the included drinks is poor, minibar items are chargeable, and overall the offering does not reflect the premium experience advertised. We are a family of four travelling with a young baby and chose this hotel expecting a relaxing holiday. Instead, we have spent much of our stay dealing with poor service, long waits, and unnecessary frustrations. The most disappointing aspect is that this hotel carries the Mövenpick name. We have previously associated the brand with excellent hospitality and high standards, but unfortunately this property has not reflected those values. We have raised these concerns directly with management and hope they will take immediate action. Based on our experience so far, we would not return and cannot currently recommend this hotel to other travellers.

Excellent hotel. Many thanks to Hanen Sihem who is chief housekeeper and all the housekeeping crew who kept my room clean and spotless. Wonderful view from my room and very quiet too. My room number 8150. Great food and very friendly and hospitable staff made my stay special. Would highly recommend this hotel. Special thanks to Ishem who is secretary of housekeeping

The hotel was beautiful and sat right on the beach. All staff were extremely friendly and helpful and the service was fantastic. All areas of the hotel inside and out were immaculately clean. The spa offered fantastic value. I only had bed and breakfast, but the breakfast was delicious and plentiful. The bedroom was spacious and the bathroom was large, with a great power shower.

Beach Service Perfect, (Walid Tren Getrenk) the best bar Guy 🙂

Very very very clean, top service & quick response

my rom îs very, very, very clean! number 4028 and we are very happy for Good service by Karima

I had such an amazing stay in the hotel, One person in particular his name was hamza the head of room service he couldn’t be any more helpful and so pleased he couldn’t of done enough for me and my family thank you so much for all your hard work and great service will be back next year thanks so much hamza