Holiday Inn Express Hotel & Suites Rogers by IHG

We enjoyed our stay. The location was very convenient for our plans. We enjoyed the pool area. The small kids enjoyed the fish slide. The area was very clean. We had the restaurant next door deliver a meal, which was very good. We will definitely return.

This whole experience was ridiculous! Booked through Expedia to make it easier and prepaid for everything. Arrived at the hotel after 5pm (check in was at 3pm). Only 1 of our rooms was ready so we had to wait an additional hour and a half just to check into our other room. We already had been driving over 5 hours with 3 kids so needless to say this was not what we wanted to do! When there was an issue the staff would switch from English to Spanish to talk with one another in front of us which made us feel they were talking poorly about us. We got up to the room that was ready and found a giant spider crawling on one of the beds. There was mold on the top part of the wall in the bathroom, the bathroom door wouldn't lock, and you had to shower in the dark because the light didnt work (this was room 215). When we finally got our second room it was NOT the adjoining room we requested but instead a room 2 floors up! The fourth floor reeked of weed multiple nights in a row. The pool area was dirty and the bottom of the pool was caked in brown up. Left a day early due to overall experience and when Expedia attempted to get our money refunded for the day we left early, low and behold they could never reach the general manager. This hotel needs a complete management/staff overhaul. The ONLY decent staff member was their cook and the only good experience was the morning complimentary breakfast. So I guess if you want to spend $850 for breakfast then this is the hotel for you.

Front desk staff person on the morning shift was very rude and unhelpful when I was looking for a cart for luggage. She couldn't be bothered to assist in any way.

Liked everything

Pool

Beds too small

Great hotel! Great breakfast and pool area for the kids. My only gripe is the thin walls, you can literally hear everything outside the room and the rooms next door. Would stay again though

Staff friendly. Quick check in. Room spacious and clean. Would stay here again.

This was our second stay at this hotel. I was less happy with it this time because the pool was quite cold and the floor of it looked like it needed to be cleaned. Otherwise, the pool, kiddie pool and large hot tub are ideal for families. The bathroom in our room was really showing its age and looking a little run down. Toilet did not flush completely most of the time, toilet seat and paper holder were in poor condition. The water for the tub/shower gets ridiculously hot - so be careful with kids. Positives - Good beds, quiet, lots of grab bars in the handicapped bathroom, good breakfast, friendly staff. Turn up the heat in the pool and I will be back.