Cypress Inn & Suites Washington by OYO

Very poor customer service and they had roaches!

This place is absolutely the worst! We checked in and the room had mold nasty smell, looked in the bathroom and there was a hole in the shower that they had patched up with a piece of wood. The furniture was ragged. We were afraid to sit our stuff down! We left and rented a room at the Marriott. I would Never recommend this place!

Everything

Ugly

Hard to get in contact with the staff, and ignored request not to disturb.

I never stayed at this Motel. The Motel didn’t meet my living standards. However, the Motel management was very accommodating in giving me refund. However, 3-weeks in Oyo is very difficult in refunding the money. It has been 3 weeks now and I’m still dealing with the refund; having to go through my bank. I wouldn’t use Oyo facilities again. In a small city the Motel is not what is advertised on Priceline.com. I won’t post the pictures I took of the three rooms they showed me because management at the motel didn’t what Oyo expected them to do to refund the customer, Oyo has yet to follow thru. The hold up is they want the routing number and account number of the bank card I used not the card I use to refund me; and they created an email that I would not be able to access to get the code needed to process the request for refund. Not trusting their refund process..

The hotel is roach infested and mold infested and much of the things in the 3 rooms that where shown to me were broken; the red tape in receive the refund- they want the routing number and account number of the bank card I used, not the card I use, to refund me; and they created an email that I would not be able to access to get the code needed to process the request for refund. Not trusting their refund process..

Nothing

The terrible staff

Overall great for the price

It was ok Just needed it for overnight