Windsor Palace Luxury Heritage Hotel Since 1906 by Paradise Inn Group

It was OK, but the bathroom laked foot towls and the door wouldn't shut. The balcony doors were so stiff, we needed to use force to shut them.

I've been staying at this hotel since the 1990s, before it was bought by the corporation that now owns it. Back then it was rundown but still magnificent and *much* cheaper obviously. Thankfully the new owners renovated it rather than knocking it down and building some awful tower. The hotel is clean, quiet, the staff are very nice. Upkeep seems to be an issue though because some of the rooms have gotten rather dingy. We had reserved a superior room (35 sq.m balcony with sea view). When we arrived they tried to foist a much smaller standard room on the first floor on us. The room was awful. We made a fuss and they finally 'upgraded' us to a 'superior room', still on the first floor and consequently with no balcony. It was very noisy, day and night. It makes me very sad to say this, but I will no longer be staying at the Windsor Palace when I visit Alexandria. It's just not worth the money.

1- the photos of all rooms is not the actual photos the hotel gave me a very bad and un acceptable room max 20 or 25 meters ( not like the photos at all or the reserve room) and i refuse it, so they change it to an accepted one 2- no free parking the hotel miens parking in the streets around

The staff is really amazing and helpful. Especially Ahmed at the front desk and Mr.Said the assistant manager of housekeeping. The room was clean until late at 4am when 2 big cockraoches popped out of nowhere. Plus the bathtub curtain kept falling off. The bathroom had a very bad draining system... I had to use the room key to open the drain. Overall... It wasn't a great experience except for how helpful the staff were and the vintage style of the hotel.

Location, staff, services, room all were great. Specially people ... so friendly and helpful.

I booked deluxe sea view room and the room was side sea view, the hotel told me that i have to pay extra 500 L.E for sea view room. I didn’t pay extra money. It was bad experience.

Wide room, delicious breakfast, great location,excellent service, not easy to parking , noisy street

A great location and a heritage building yet needs attention in maintenance and customer service

We had an enjoyable weekend at the Windsor Palace hotel. The staff was diligent regarding service and concern. While the hotel itself is a bit tired, the warm reception and care we received from the management, cleaning and wait staff at he restaurant was remarkable. We will stay no where else in Alexandria!

My third time to Windsor Palace hotel. Big rooms which hark back to British presence in Egypt before WWII. A very good breakfast restaurant on the top floor with a stylish veranda or weather permitting outdoor tables with a magnificent view of the East Harbour. On the ground floor is a large ballroom with paintings in the ceiling and on the walls but not being used for anything. An inventive decorator could make it a very attractive café right on the Corniche. One negative comment. Though rooms are kept clean it does not extend to the edges of the carpet and the old balcony doors do not close tight any more - felt during a stormy day