The Lamai Samui

We did get an upgrade for the room but I think mostly it was because the hotel overbook the type of room we choosed at first. Localisation seems ok

There was renovation next to the main swimming pool so you either doesn't have much deckchair in the shade. The one that have more shade are very loud from the construction/renovation next to it. It wasn't mentionned from the hotel before booking or at arrival. I've attached a photo with the white wall from the construction. It is more expensive to book the resort shuttle car from airport than to take a grab. Would have been nice to have the free shuttle with the price we already overpaid from the 5 nights we did there. Room was a bit noisy because behind our room, I think there was a storage for cleaning workers and we heard a lot of movements and cleaning trolley. The bedroom was bit small from what I expected and used to have in comparaison of all resorts I did in the past all around Asia. Breakfast wasn't that great. I had better breakfast sandwich from the coffee shop next to the hotel. Last of all, pool view from the room is great until there's an old guy or children swimming in front of your window that your bed is facing.

The serenity , designs and good vibe of the villa

None

The villa with the private pool is gorgeous. The food in the restaurant is tasty. The breakfast is varied and most staff, particularly Biggie, were wonderful and welcoming. The cleaning staff are very hardworking and lovely. The cooking class is well worth a try. The spa is stellar and the massages, whilst not standard Thai prices, are standout. Decent small gym.

The location is a little out of town. You can walk it but a taxi is more comfortable. The restaurant becomes a different place after breakfast service finishes. Some members of staff do not seem to be hospitality trained and many were out of their depth. There were multiple evenings where drinks were forgotten and orders were mixed up. This is all forgivable if the staff are polite, unfortunately that wasn’t always the case. We have been travelling for 4 months now staying in many hotels and of the places we’ve stayed we felt the Lamai had the most unrealised potential. The front desk and the restaurant needed more managerial presence and at present the cost doesn’t match the quality of service on offer.

Architektur der Anlage auf den ersten Blick beeindruckend Villa mit privatem Pool direkt am Strand hatte einen hohen Erholungswert und war das klare Highlight des Aufenthalts Mitarbeitende vor Ort überwiegend freundlich, herzlich und bemüht

Große Diskrepanz zwischen 5-Sterne-Anspruch und tatsächlichem Zustand der Anlage Viele Bereiche sichtbar abgewohnt und unzureichend gepflegt Strandbereich und insbesondere der beworbene Steg entsprachen nicht den offiziellen Bildern Poolbereich und Liegen eher durchschnittlich statt luxuriös Frühstück für diese Kategorie enttäuschend: geringe Auswahl, einfache Produkte, wenig Abwechslung Management bei Beschwerden wenig kulant und kaum lösungsorientiert Insgesamt eher Mittelklasse-Niveau statt echtes Premium- oder Luxusresort