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8.9 / 10 Guest Rating

Sheraton Puerto Rico Resort & Casino

200 Convention Boulevard, San Juan, pr

Sheraton Puerto Rico Resort & Casino - main view

About the Property

Luxurious Amenities and Entertainment Options

Sheraton Puerto Rico Convention Center Hotel & Casino offers a 4-story outdoor sundeck with an infinity pool, a vibrant casino, and a rejuvenating spa, ensuring guests have a plethora of entertainment options at their fingertips.

Elegant Guestrooms with Spectacular Views

The guestrooms at the hotel feature plush Sweet Sleeper Beds, floor-to-ceiling windows offering stunning city or bay views, and modern amenities like a 40-inch flat-screen TV and an iPod docking station, providing guests with a comfortable and luxurious stay.

Culinary Delights and Dining Experiences

From the casual poolside bar to the upscale Choices Restaurant serving American and Puerto Rican cuisine, Sheraton Puerto Rico Convention Center Hotel & Casino offers a diverse range of dining options to satisfy every palate, promising a delightful culinary experience for all guests.

Book your stay at Sheraton Puerto Rico Convention Center Hotel & Casino now to indulge in luxury, entertainment, and exquisite dining!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please be advised that the hotel has an incidental hold of $100 per night. The destination fee includes the following: -Resort fee includes-· Daily complimentary shuttle to Escambron Beach and Old San Juan. · Daily Yoga Classes · Daily Aqua Fitness · Daily Salsa Classes · Enhanced high speed internet access in guestrooms and public areas of the hotel · Two (2) Complimentary bottles of water in guest rooms, replenish daily. · Coffee and tea service in the room, replenished daily · Use fitness center open 24/7 · Use of towels and chaise lounges at our lavish sun and pool deck · Free local calls, Toll free calls access Rollaway: $40 per day Early Check-ins and Late checkouts are based upon availability at an additional cost. Call 787-993-3641 for more information regarding cost. When travelling with pets, please note that an extra charge of $20 per room, per night applies. Please also note that a pet cleaning fee of $150 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Traditional Room, 1 King - Photo 1
Traditional Room, 1 King - Photo 2
1/2

Traditional Room, 1 King

The spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a safe deposit box.

29 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Traditional King Room

Non-refundable
Room Only
20% OFF$265.23

$212.18

Includes taxes & fees

Traditional King Room

Non-refundable
Breakfast Included
20% OFF$430.13

$344.1

Includes taxes & fees
Traditional Room, 2 Queen Beds - Photo 1
Traditional Room, 2 Queen Beds - Photo 2
Traditional Room, 2 Queen Beds - Photo 3
Traditional Room, 2 Queen Beds - Photo 4
Traditional Room, 2 Queen Beds - Photo 5
1/5

Traditional Room, 2 Queen Beds

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 2 beds.

29 sqm
Sleeps 2
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Traditional City View, Guest room, 2 Queen, City view

Non-refundable
Room Only
20% OFF$440.38

$352.3

Includes taxes & fees

Traditional City View, Guest room, 2 Queen, City view

Non-refundable
Breakfast Included
20% OFF$566.64

$453.31

Includes taxes & fees
Traditional Room with Two Queen Beds and City View - Hearing Accessible - Photo 1
Traditional Room with Two Queen Beds and City View - Hearing Accessible - Photo 2
Traditional Room with Two Queen Beds and City View - Hearing Accessible - Photo 3
Traditional Room with Two Queen Beds and City View - Hearing Accessible - Photo 4
1/4

Traditional Room with Two Queen Beds and City View - Hearing Accessible

The unit offers 2 beds.

29 sqm
Sleeps 2
2 Queen bed (151-180 cm wide)
Amenities
Hearing accessible

Traditional Room 2 Queen Beds City View (Mobility/Hearing Accessible Tub)

Non-refundable
Room Only
20% OFF$292.81

$234.25

Includes taxes & fees
Traditional King Room with City View - Hearing Accessible - Photo 1
Traditional King Room with City View - Hearing Accessible - Photo 2
Traditional King Room with City View - Hearing Accessible - Photo 3
Traditional King Room with City View - Hearing Accessible - Photo 4
1/4

Traditional King Room with City View - Hearing Accessible

The unit has 1 bed.

29 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Hearing accessible

Traditional Room 1 King Bed City View (Mobility/Hearing Accessible Tub)

Non-refundable
Room Only
20% OFF$282.31

$225.85

Includes taxes & fees
Traditional Room with Two Queen Beds, City View and Roll-in Shower - Mobility and Hearing Accessible - Photo 1
Traditional Room with Two Queen Beds, City View and Roll-in Shower - Mobility and Hearing Accessible - Photo 2
Traditional Room with Two Queen Beds, City View and Roll-in Shower - Mobility and Hearing Accessible - Photo 3
Traditional Room with Two Queen Beds, City View and Roll-in Shower - Mobility and Hearing Accessible - Photo 4
1/4

Traditional Room with Two Queen Beds, City View and Roll-in Shower - Mobility and Hearing Accessible

The unit offers 2 beds.

29 sqm
Sleeps 2
2 Queen bed (151-180 cm wide)
Amenities
Hearing accessible

Traditional Room 2 Queen Beds City View (Hearing Accessible)

Non-refundable
Room Only
20% OFF$292.81

$234.25

Includes taxes & fees
Traditional King Room with City View and Bathtub - Mobility and Hearing Accessible - Photo 1
Traditional King Room with City View and Bathtub - Mobility and Hearing Accessible - Photo 2
Traditional King Room with City View and Bathtub - Mobility and Hearing Accessible - Photo 3
Traditional King Room with City View and Bathtub - Mobility and Hearing Accessible - Photo 4
1/4

Traditional King Room with City View and Bathtub - Mobility and Hearing Accessible

The unit offers 1 bed.

29 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Adapted bathHearing accessible

Traditional Room 1 King Bed City View (Hearing Accessible)

Non-refundable
Room Only
20% OFF$282.31

$225.85

Includes taxes & fees
Superior Room, 1 King Bed, Bay View - Photo 1
Superior Room, 1 King Bed, Bay View - Photo 2
Superior Room, 1 King Bed, Bay View - Photo 3
Superior Room, 1 King Bed, Bay View - Photo 4
Superior Room, 1 King Bed, Bay View - Photo 5
Superior Room, 1 King Bed, Bay View - Photo 6
1/6

Superior Room, 1 King Bed, Bay View

1 King Bed310-sq-foot room with bay views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

29 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Superior King Room with Bay View

Non-refundable
Room Only
20% OFF$284.95

$227.96

Includes taxes & fees

Superior King Room with Bay View

Non-refundable
Breakfast Included
20% OFF$454.79

$363.83

Includes taxes & fees
Suite, 1 Bedroom - Photo 1
Suite, 1 Bedroom - Photo 2
Suite, 1 Bedroom - Photo 3
Suite, 1 Bedroom - Photo 4
Suite, 1 Bedroom - Photo 5
Suite, 1 Bedroom - Photo 6
Suite, 1 Bedroom - Photo 7
Suite, 1 Bedroom - Photo 8
1/8

Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed978-sq-foot room with city views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Free local calls, double sofa bed, and laptop-compatible safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

91 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Sundeck Suite

Non-refundable
Room Only
20% OFF$503.5

$402.8

Includes taxes & fees

Sundeck Suite

Non-refundable
Breakfast Included
20% OFF$736.19

$588.95

Includes taxes & fees
Suite, 1 Bedroom (View) - Photo 1
Suite, 1 Bedroom (View) - Photo 2
Suite, 1 Bedroom (View) - Photo 3
Suite, 1 Bedroom (View) - Photo 4
Suite, 1 Bedroom (View) - Photo 5
Suite, 1 Bedroom (View) - Photo 6
Suite, 1 Bedroom (View) - Photo 7
Suite, 1 Bedroom (View) - Photo 8
1/8

Suite, 1 Bedroom (View)

1 King Bed and 1 Double Sofa Bed1004-sq-foot soundproofed room, balcony with bay views Layout - Bedroom Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Free local calls, double sofa bed, and laptop-compatible safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

93 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Suite 1 Bedroom

Non-refundable
Room Only
20% OFF$570.54

$456.43

Includes taxes & fees

1 Bedroom Sundeck Suite, 1 Bedroom Suite, 1 King, Sofa bed

Non-refundable
Breakfast Included
20% OFF$984.93

$787.94

Includes taxes & fees
Suite, 1 Bedroom, Bay View - Photo 1
Suite, 1 Bedroom, Bay View - Photo 2
Suite, 1 Bedroom, Bay View - Photo 3
Suite, 1 Bedroom, Bay View - Photo 4
Suite, 1 Bedroom, Bay View - Photo 5
Suite, 1 Bedroom, Bay View - Photo 6
Suite, 1 Bedroom, Bay View - Photo 7
Suite, 1 Bedroom, Bay View - Photo 8
Suite, 1 Bedroom, Bay View - Photo 9
Suite, 1 Bedroom, Bay View - Photo 10
1/10

Suite, 1 Bedroom, Bay View

1 Double Bed675-sq-foot room with bay views Layout - Bedroom Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Free local calls, double sofa bed, and laptop-compatible safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

63 m2
Sleeps 4
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

One Bedroom Suite with Bay View and Balcony

Non-refundable
Room Only
20% OFF$528.16

$422.53

Includes taxes & fees

One Bedroom Suite with Bay View and Balcony

Non-refundable
Breakfast Included
20% OFF$767

$613.6

Includes taxes & fees
Superior Room, 2 Queen Beds, Bay View - Photo 1
Superior Room, 2 Queen Beds, Bay View - Photo 2
Superior Room, 2 Queen Beds, Bay View - Photo 3
Superior Room, 2 Queen Beds, Bay View - Photo 4
Superior Room, 2 Queen Beds, Bay View - Photo 5
1/5

Superior Room, 2 Queen Beds, Bay View

2 Queen Beds310-sq-foot room with bay views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - No rollaway/extra beds availableNon-Smoking

29 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Superior Room 2 Queen Beds Bay View

Non-refundable
Room Only
20% OFF$313.8

$251.04

Includes taxes & fees

Superior Bay View, Guest room, 2 Queen, Bay view

Non-refundable
Breakfast Included
20% OFF$598.21

$478.57

Includes taxes & fees
Deluxe Room, 2 Queen Beds, Balcony, Bay View - Photo 1
Deluxe Room, 2 Queen Beds, Balcony, Bay View - Photo 2
Deluxe Room, 2 Queen Beds, Balcony, Bay View - Photo 3
Deluxe Room, 2 Queen Beds, Balcony, Bay View - Photo 4
Deluxe Room, 2 Queen Beds, Balcony, Bay View - Photo 5
Deluxe Room, 2 Queen Beds, Balcony, Bay View - Photo 6
1/6

Deluxe Room, 2 Queen Beds, Balcony, Bay View

2 Queen Beds310-sq-foot soundproofed room, balcony with bay views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - No rollaway/extra beds availableNon-Smoking

29 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Deluxe Room 2 Queen Beds Balcony Bay View

Non-refundable
Room Only
20% OFF$345.29

$276.23

Includes taxes & fees

Deluxe Bay View, Guest room, 2 Queen, Bay view, Balcony

Non-refundable
Breakfast Included
20% OFF$645.56

$516.45

Includes taxes & fees
Deluxe Room, 1 King Bed, Balcony, Bay View - Photo 1
Deluxe Room, 1 King Bed, Balcony, Bay View - Photo 2
Deluxe Room, 1 King Bed, Balcony, Bay View - Photo 3
Deluxe Room, 1 King Bed, Balcony, Bay View - Photo 4
Deluxe Room, 1 King Bed, Balcony, Bay View - Photo 5
Deluxe Room, 1 King Bed, Balcony, Bay View - Photo 6
1/6

Deluxe Room, 1 King Bed, Balcony, Bay View

1 King Bed310-sq-foot soundproofed room, balcony with bay views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

29 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Deluxe King Room with Bay View

Non-refundable
Room Only
20% OFF$314.54

$251.63

Includes taxes & fees

Deluxe King Room with Bay View

Non-refundable
Breakfast Included
20% OFF$491.76

$393.41

Includes taxes & fees
Executive Suite, 1 Bedroom, City View - Photo 1
Executive Suite, 1 Bedroom, City View - Photo 2
Executive Suite, 1 Bedroom, City View - Photo 3
Executive Suite, 1 Bedroom, City View - Photo 4
Executive Suite, 1 Bedroom, City View - Photo 5
Executive Suite, 1 Bedroom, City View - Photo 6
1/6

Executive Suite, 1 Bedroom, City View

1 Double Bed675-sq-foot room with city views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Free local calls, double sofa bed, and laptop-compatible safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

63 m2
Sleeps 4
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Executive Suite with City View

Non-refundable
Room Only
20% OFF$454.21

$363.37

Includes taxes & fees

Executive Suite with City View

Non-refundable
Breakfast Included
20% OFF$674.57

$539.66

Includes taxes & fees
Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub) - Photo 1
Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub) - Photo 2
Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub) - Photo 3
Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub) - Photo 4
Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub) - Photo 5
1/5

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

1 King Bed310-sq-foot room with city views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

29 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Traditional Room 1 King Bed City View

Non-refundable
Room Only
20% OFF$282.31

$225.85

Includes taxes & fees
Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub) - Photo 1
Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub) - Photo 2
Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub) - Photo 3
Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub) - Photo 4
1/4

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

2 Queen Beds310-sq-foot room with city views Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - 55-inch LED TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled waterSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower (spring water bathtub available in some rooms)Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height door lockEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - No rollaway/extra beds availableNon-Smoking

29 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVHair dryerBathrobeDeskPrivate bathroom

Traditional Room 2 Queen Beds City View

Non-refundable
Room Only
20% OFF$292.81

$234.25

Includes taxes & fees

Guest Reviews

8.9
Excellent923 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the great rooftop pool and amenities.

Categories

Cleanliness8.8
Service9.2
Location9.3
Room Quality8.7
Amenities8.9
Value for Money8.4
Food and Beverage8.8
Overall Experience9.2

Select topics to read reviews

D
Darwin JprPR
Verified booking
couple
Standard Room
Stayed in Apr 21, 2026

"Exceptional"

10.0
Helpful?
B
bridgejzBRIDGEWATER, NEW JERSEY
Verified booking
Family
Standard Room
Stayed in Apr 14, 2026

"Wow, a great resort destination!"

10.0

We had a fantastic stay. Upon arrival, the staff was very helpful in recommending places for lunch. The guest room was updated to contemporary style. It was clean and very comfortable. We had an awesome view of the T-Mobile center and convention center. Pool area deck was kept very well. Whirlpool was very popular, so maybe 1 more whirlpool would be nicer. the Choices restaurant servers were great. They were attentive and caring. My son has egg allergies and we told the waiter on it, then the chef came to our table to offer him egg free pastries. We were very thankful for the care that was provided. My son was happy about his meal. Another example of great service was, I reported the safe box was not working and a technician came to the room in no time and fixed it. This was around 9pm. A big thank you to all staff who work there. You made my stay great.

Helpful?
M
manuelachCH
Verified booking
family_with_children
Standard Room
Stayed in Apr 13, 2026

"Das Hotel ist sehr gross und entsprechend viel Betrieb am Pool"

6.0

Das Frühstück war sehr gut.

Leider hatten wir ein Zimmer mit schönen Bayblick, aber leider wurde die ganze Nacht auf der Bsustelle gegenüber gearbeitet. Und somit war es unmöglich zu schlafen.

Helpful?
R
ReneeusUS
Verified booking
couple
Standard Room
Stayed in Apr 11, 2026

"Excellent stay."

10.0

Very nice stay. I would definitely stay here again.

Nothing

Helpful?
D
DelvisprPR
Verified booking
couple
Standard Room
Stayed in Apr 8, 2026

"Exceptional"

10.0
Helpful?
N
NicoleusUS
Verified booking
couple
Standard Room
Stayed in Apr 5, 2026

"The best stay ever!"

10.0

Promptness

N/A

Helpful?
J
JAMESusUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 31, 2026

"Nice place to stay before a cruise. The staff was excellent"

7.0

Pool area

Crowds

Helpful?
Y
YARMILAprPR
Verified booking
couple
Standard Room
Stayed in Mar 28, 2026

"Muy buena"

8.0

Accesible y cómodo. Ubicación céntrica accesible a muchas áreas.

Precio un poco alto

Helpful?
D
daniellegC1403PX
Verified booking
Business
Standard Room
Stayed in Mar 21, 2026

"Bar service at the pool - top notch from Gabriel!"

10.0

Gabriel was a phenomenal server! We enjoyed our time at this hotel and the staff was so friendly and helpful. Thank you to all of them but especially, Gabriel at the pool bar.

Helpful?
T
Thomas9621BERWICK, SOUTHWEST NOVA SCOTIA, NOVA SCOTIA
Verified booking
Family
Standard Room
Stayed in Mar 16, 2026

"Pre-Cruise Day Pass"

10.0

I rented a cabana on ResortPass for a few hours here before my cruise from the Pan American Pier, which is maybe a 5 minute drive away. Getting here from Old San Juan was very easy and quick, and it was a nice place to stay whilst waiting to board the cruise. The cabana was comfortable, fruit bowl was mediocre, one bottle of water each was nice. Bar service and poolside food started at 11 and the nachos were good.

Helpful?
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