Sheraton Puerto Rico Resort & Casino

Las horas de Check in y check out, deben ser el check out por lo menos 12 o 1 pm

Súper cómoda, personal excelente, bastante variedad, y buena información con personal y en televisión

I stayed at the Sheraton as a solo traveller for three nights in January 2026. As it was a special occasion, I paid extra for a king room with a balcony and a bay view. I booked via Booking.com and this room was advertised with images of an expansive view across the San Juan bay. Most of the rooms at the Sheraton do not have balconies, and this was a luxury I was happy to pay more for. Upon check-in, I was allocated a room on the 4th floor - the same floor as the pool - and when I stepped into my room, I discovered that my 'bay view' was in fact a view... of some shrubs. My 'balcony' was in fact a shared terrace with all the other rooms on that floor, with no furniture, and direct access to the public pool area. Immediately, I figured that my room had been allocated incorrectly, so I dragged my suitcases back down to the lobby and asked the member of staff at check-in if there had been a mistake. I was informed, quite brusquely, that no, the room was correct. It was, actually, a 'bay view' room. Perhaps it was, if you were willing to leave your room door open and walk 40m across to the edge of the pool deck, but it certainly wasn't what had been advertised - and having paid extra for a balcony and a view, I wasn't willing to accept this. Although I was told, somewhat sternly, that the hotel was fully booked, the member of staff was able to reallocate my room, and I was offered a room with two queen beds on the 11th floor. This room was, in fact, what was advertised - with a balcony, and an expansive bay view. So this wasn't the start to my stay which I'd hoped for. I would advise the hotel to make sure they're advertising their rooms correctly, and with the correct images. While I'm sure that some people may appreciate a room with direct access to the pool deck, this wasn't what I'd wanted, nor booked and paid extra for. Aside from this inconvenience, my stay at the Sheraton was pleasant enough. It's quite a 'business' hotel due to its close proximity to the convention centre. The pool and pool bar are clean and pleasant, and although the hotel doesn't provide the same level of 'vacation vibes' as some of the resort hotels out in Isla Verde, it benefits from a much more central location. The rooms are clean, modern, and well maintained. The bay view is quite a bonus if you enjoy spotting planes and cruise ships from your room! The hotel can get very busy some nights with visitors to the casino, but is a decent place to stay if you want to be close to the action of San Juan. Overall I would recommend it, but be careful with your room choice, and absolutely do not accept a 'shrub' view when you've been advertised a 'bay' view and a balcony!

The never-ending pool is nice; room are a bit old, but comfortable. Conveniently located next to the conference center.

Rooms haven’t been renovated for >20 years.

Perfect location !! beautiful hotel !! The bed was very confy!!

N/A