Hotel Riu Tikida Palmeraie - All Inclusive

Nous avons passé un magnifique séjour dans cet hôtel. Le lieu est très beau, propre et agréable, avec une ambiance relaxante et chaleureuse. Le personnel était accueillant et professionnel. Les espaces, la décoration et les piscines étaient magnifiques. Nous avons vraiment profité de nos vacances et gardons de très beaux souvenirs. Merci pour cette belle expérience, nous reviendrons avec plaisir.

Recently returned from a 7 night visit. The restaurant, animation, housekeeping, and bar teams are exceptional and work tirelessly to deliver a memorable guest experience. Our room was cleaned daily, and fresh towels were provided regularly. Unfortunately, the reception team did not consistently reflect the same high standards. Given the importance of their role in creating first impressions and supporting guests throughout their stay, there appears to be an opportunity for further training and development needed. A stronger management oversight to ensure consistently high standard of service across this area is required. It was sad to hear that the good reception staff from last year are no longer with the team, as their professionalism and customer-focused approach were a valuable asset to the resort. While the RIU app is a useful tool, it often seemed to be the primary solution offered by the reception team. A more proactive and personalised approach to guest assistance would further enhance the overall guest experience.

Lovely place, staff are really friendly, the entertainment staff (especially MAD ) will go above and beyond making sure you are ok and if we need anything we need they will be there for you. KHALID was just the nicest person I’ve ever met, full of smiles/energy and is really really lovely. The rooms are dated and need a lick of paint, bedding is very thin and towels are very worn. Food is very much the same most days, could do with being hotter as most dishes were luke warm. Restaurant and all around is spotlessly clean, no rubbish anywhere. Always easy to find a sun-bed and umbrella, pool staff are fabulous but lifeguards one in particular who sits on the side of pool makes you feel very uncomfortable. Apart from that we had a very good week, hotel lovely and weather was amazing 40degrees plus. Would go back to explore more of Marrakesh.

Positive Comments Excellent service throughout the hotel. Restaurant, Bar staff and animation team were amazing and very friendly. Food was very nice with plenty of choice. Rooms were a good size for families. Although there were no interconnecting rooms, having rooms next to each other with an added outside door worked well. Pool was enjoyable. Free bus service into the centre of Morocco was very useful we did not had deal with taxi stress . All-inclusive package was excellent value for money. Very impressed that a family of four could stay in a 5-star hotel at this price through TUI Holidays. Overall, the hotel staff and food were amazing. Negative Comments Rooms could do with updating. Air conditioning was not very good. We had an issue with the bath tap in our first room and needed to change rooms. No interconnecting family rooms available.

Personnel agreable et serviable

Les moustiques Manque de propreté