Romana Resort & Spa

Check in was very slow. This resort is old. It was raining on the day we checked in. The roof in the reception was leaking ever where. It was so bad that we keep on having to move around so we don't get wet. Ads is very misleading. We booked 2 villas which has 3 rooms each with pool but it's not really a villa. It was 3 separate rooms in the same area. Its does NOT have an indoor living area or kitchen or common area.

Great service , all your needs are taken care of. Great experience and very friendly people. Highly recommend a stay.

Overall not happy with this place. Building is old, definitely not a 4 star. We booked 1 villa and 6 rooms. Check in took so long because they only have one person working and she was not a happy person. Maybe over work? Staff from the breakfast were ok. Breakfast was also ok since it was included. We are gold member with Hotels.com and we were suppose to get free room upgrade, early check in, late check out and they did not honour any of these. Even those they had lots of vacant rooms (during COVID). Indeed they called an hr before check out to remind you not to be late checking out. Very unprofessional. I spoke with the manager Hai, he said they didn't sign up with Hotels.com for this promotion. I showed him the Hotels.com app and he still argued with me. He was trying to help but I guess this is the way low-medium end hotel/resort operate in Vietnam.

The location is secluded, there is no restaurants or anything walking distance, the hotel is a bit tired, the towels are really old, the food wasn’t the best and limited options,the garden in the hotel is nice, the beach needed cleaning, debris from the ocean, the tiles around the pool are coming of, and slippery, the bed sheets some have holes!!!!!the hotels need a refreshment and referbishment, and an upgrade to be a 4 star,I hope they sort out these issues because it’s got potential, covid has hurt them , it can be seen, but they must put an effort in fixing these issues.

전체적으로 안락한 리조트에서 편안한 여행을 마쳤습니다. 다만, 리조트 & 스파임에도 불구하고, 리조트 내 스파가 3박 내내 문 닫은 점(심지어 첫날 리셉션 직원에게 운영시간을 물었을때, 별다른 안내 없었음), 수영장 내 바도 문 닫은 점은 많이 아쉬웠습니다

 とても静かで、ゆっくり過ごすことができました。蚊が多いので、虫除けは持っていた方がいいです。

It was difficult to bring my luggage after check-out. It was because the road to take was made of stone. It was great to be able to walk the beach close to the private swimming pool for 3 days. I want to go again. Ah~ The bed sheets and pillow covers looked old. I was disappointed

This resort offered good services to their customers, eg: shuttle bus to and from the resort to the city center. Although this resort is not brand new, but the conditions of their rooms is acceptable. The resort is located just next to the beach, and have large swimming pool with beach view.

I stayed 4 days and i felt some staffs were not friendly. And breakfast time was not over, but staffs started cleaning floor while I’m having breakfast. Other guests sang Karaoke very loudly on the beach for hours, right in front of our villa. It’s was very noisy.

よかったです。対応も親切でした。