Romana Resort & Spa

The bungalows with each a private swimming pool are great, it is near the beach, correct breakfast, staff very friendly and helpful

The family bungalows with 3 rooms are just bungalows with 3 different separate rooms not like a house or villa where you can all have good time together, just change for another room as they gently offered us...

The location was remote, we arrived late in the evening and checked out first thing in the morning. Felt sorry for the staff, they couldn’t speak much English.

What couldn’t be better….. I am surprised the resort was open. We arrived, it was empty, no other guests staying (. Booking.com) said it was booked out when I checked. There was not much available on the menu. There was one 2014 bottle of white wine, and one bottle of red wine that had been corked. We asked for something else to drink, nothing available. We went to our 3 bedroom villa. Each room was separate with a key, and only accessed externally. The third room down two flights of stairs, external from the room. The gardens were poorly maintained with broken lights, weedy paths and bits of ply covering pits.

Staff were Friendly and working very hard, given the difficult environment they work in. Hotel Management did react to come concerns raised during this unfortunate stay.

This hotel is very very tired. It is not clean, not kept well and the safety of guests is not a priority to the Management. I wrote an email to the Management during my stay, with a list of worrying observations. The list contained many factors around upkeep, cleanliness and safety. It is my opinion that this hotel needs to close for a full renovation pre reopening it's doors. Booking.com should send an inspector there too, as Guests really are at risk accidents and possible danger.

The facility is old. Bathroom looks dirty and humid.