Holiday Inn Hou Energy Corridor Eldridge by IHG

Way too many issues with reaching the front desk, but after a few work arounds, I got ahold of the manager who referred me to the assistant manager & she was MORE than amazing, extremely helpful! There were quite a number of us who had rooms, & we all enjoyed our stay except on the last night while in the lobby visiting with one another, the 3rd shift front desk attendant was very rude to us, he spoke to our group in a very disrespectful tone stating we were making too much noise. We enjoyed the complimentary breakfast buffet extended to our large group. I enjoyed the bed, it was very comfortable, & the coffee/pot, microwave & refrigerator were very nice additions & very helpful! There were stains on the carpet that appeared could have been cleaned. The daytime/afternoon front desk attendees were very helpful & accommodating. Unfortunately we did not have time to enjoy the pool, fitness & bar areas :-(

You called and canceled my reservation the day I was supposed to check-in.

You called and canceled my reservation the day I was supposed to check-in. I was already in town. I could not find any other accommodations. Hardship incurred.

They changed out booking last minute when I booked well in advanced. I needed a room with two queens and a day before they switched me to a room with a king and pull out couch. Didn't give me any partial refund for the difference. I had to ask and reason for breakfast vouchers and they only gave me two when I told them I needed 2 queens for 4 grown adults. They had random people walking around outside at all nights and loud kids running around inside the lobby and hall ways late at night. Requested extra blankets for the pull out couch and they didn't have any. 1/5 stars overall.

Stay was very horrible. The day we checked in the phone in the room was not working. Lamp was broken. AC was not working good. Additionally when I asked for some dinning plates and silver ware the request was declined and was provided with styrofoam plates and plastic spoons. The staff stated the it’s the policy of the hotel to not provide dinning plates and silverware. It was altogether a horrible experience.

Great

The location was nice

The front door looked like it had previously been broken into, the lock was broken and torn away from the wall. The water was off the morning of check out, the conjoining room door did not fully lock and when leaving the elevator broke down.

Clean and fresh