Kyukaruizawa Kikyo, Curio Collection by Hilton

Wonderful stay, a cozy hotel and friendly staff

お世話になりました。

I booked a superior room as a Hilton diamond member. I was upgraded to a premium room the day before check in. Usually this doesn’t sound like much however the premium room is quite spacious! The room essentially has a living room and bedroom. What’s really surprising is that the entire minibar is complimentary and could be replenished, something I’ve only encountered at a couple of 5 star hotels elsewhere. This included some hard drinks as well as some delicious prepared snacks. In a way, this is necessary as there are no convenience stores in the neighborhood and you’ll have to go to Karuizawa station past a certain hour in the evening. The hotel itself is only 3 floors high and has a very boutique feel. The service level was great and all the staff I encountered were friendly and helpful. Diamond members are entitled to a cocktail hour at the hotel restaurant that includes some snacks and drinks. This is nothing more than a snack so if you’re hungry for a meal I’d suggest the actual restaurant or going outside the hotel. I really enjoyed breakfast service at the hotel restaurant. The public bath is one of the best I’ve experienced thus far in Japan! Hot bath, cold bath, scented sauna, never crowded, and more amenities than any other public bath I’ve been to! The hotel is located in Old Karuizawa which features some shops around the main street as well as a “Ginza” area however once beyond the main road it’s a very quiet area. As I mentioned previously, there are no convenience stores or any other stores that would be open late in the evening in the area. If you need such you’ll have to go to the station. There’s also a mall and resort south of the station. The hotel features a “shuttle” service to Karuizawa Station however it’s really more of a private car they keep in the parking lot. It runs on demand meaning that you’ll need to let the staff know when you need to use it. Some nights can get a bit expensive however if you’re planning on staying in Karuizawa I’d recommend this hotel!

Celebrating our 28th Wedding Anniversary and Kyukaruizawa Kikyo, the Curio Collection by Hilton made it a memorable occasion. From the special gift and room upgrade as a Diamond member, the cleanliness of the room and the facilities, amazing food, and to top all, the attentiveness of ALL employees to all customers. The moment, we drove up to the entrance, we were assisted in every way to make our check-in easy. We arrived late but we were able to go to the executive lounge at the last minute. Although not properly dressed, as we came from hiking, we still got the same exceptional service from the servers. There was a time when we had to leave early for a hiking trip and could not make it for breakfast, they were able to provide us with fruits and nuts for our trip. I was also having a hard time looking for a place to have my hair done since I could not speak Japanese to make the reservation. Hiromi, one of the employees, helped me look for a place to accommodate me and she helped me with the reservations. The servers in the dining area are all very attentive and are always happy to serve. The strength of the hotel is not only its facilities and location but also its people. We have never felt so much at home. Having traveled all over the world, this hotel made a huge difference in showing its customers what quality is all about. We look forward to going back again. Thank you Kyukaruizawa Kikyo, Curio Collection by Hilton.

Nice hotel in a convenient location. Lots of amenities and surrounded by nature. Large and spacious rooms.

お部屋は広くて、ベッドも寝心地が良く、快適にすごせました。軽井沢から草津へのバスでの行き方について、懇切丁寧に教えて頂き助かりました。 お部屋の中の電気のスイッチに名前が書いてあるといいと思いました。

We had a very pleasant stay, everyone from the door man to front desk to housekeeping to à table restaurant staff were quite attentive and courteous. Room facilities were up to date and comfy. The hotel location is convenient and close to most of the attractions. The food in the hotel was so tasty and delicious. Many thanks to Ms. Koizumi from à table restaurant for her genuine care and sincere attention.

朝食で30分待たされた事以外は、最高でした！

スタッフさんの対応が最高で、お部屋も広々としていて過ごしやすかったです。