The Cullen Melbourne - Art Series

I booked the junior penthouse suite as a surprise for my wife’s birthday along with a night at the Australia Open. It was a special occasion and we expected a nicer experience. The room didn’t match the description. The description stated it had a separated bedroom and photos showed a dining area, in reality the room was a studio with very small bathroom. The overall condition of the room and foyer was disappointing. Very tired and worn out looking. The curtains and blinds didn’t close properly as they were broken. Not what I’d expect from a five star hotel. Location was good. Staff were friendly enough.

Great hotel great location

Excellent!

Spacious room, nice patio off my Jr. Penthouse Suite. Great to have self-serve laundry facilities on site. Right across the street from Prahran Market which is amazing. Super Asian restaurant attached to hotel was perfect for Christmas Day. Easy access to tram and bus system. Staff were friendly and accommodating. Wall paper peeling in the elevator lobby on my floor was a small sign of distress

Despite then telling you about the facilities, restaurant, area etc when you check in, they NEVER mention that you have to request your room to be serviced. Until it’s too late and the staff have left. It’s not good enough that it’s on the paper they give you. If they can tell you everything else, they should tell you this.

Property was tired and needs a refurb. Peeling wallpaper, stained carpet and lounges. Just not up to the standard you’d expect of an art series hotel.

love the artwork in the hotel - very different staff is very friendly. hotel is convenient for dining and shopping

Great location and art work

Right in the heart of everything you need.

Position was great for the things we were doing. Penny who checked us out was great. The dual key room suited our needs well.