The Ksar Djerba Charming Hotel & SPA

Good place definitely recommended, staff was helpful and professional very good customer service only complaint is that housekeeping staff was very rude and disrespectful.

Location

The cleaning and some one damaged the paint of my car during the night in the parking

Unfortunately the hotel has many minuses, it is a poor 4 star place. Today a worm appeared in the food and that was too much to write a bad review. The vacation was not cheap and I did not expect that. I DO NOT RECOMMEND!!¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡

Very hard mattresses Towels taken in the morning then taken away to be washed and brought back in the afternoon. Knowing that it is quite hot over there, one cannot have a shower in between because the towels are being washed and dried. Cockroaches coming out of the kitchen in the restaurant crawling on the floor. However the room was cleaned appropriately. Very noisy in the evenings with music and animations so bring your ear plugs if you intend to go. Some of the staff were very unfriendly borderline rude (some were pleasant though). You have to pay extra to get a mini fridge in your room which is a given everywhere else, particularly in a place this hot. Very low quality food. And I can go on and on.

I don't know where to start.... Maybe the good part: - food is made fresh and are local dishes - restaurant / cleaning staff are very friendly and doing a good job - Location close to the beach That's it. Bad parts Staff - some staff will pick food infront of the guests and will cut in line - reception... lol, do not try to ask anything from them! They will say no and give no explanation. Just rude. - not a big fan of animation team but that is just personal preferrence. They were friendly otherwise - some employees seen smoking and trowing away cigs / napping on guest chairs Beach: - they have beach spot. Which is poorly kept. We had baby with us and there was a lot of glass and trash EVERYWHERE Hotel: - Pools are ok - But many benches are broken - Cigerattes EVERYWHERE and I mean it you can't look at the grass and not see cigarettes - our room was ok but leaky AC / and moldy walls Overall this hotel has a massiv management problem. No real direction for staff. They are friendly but most of them not trained to any standard of a four star hotel. I don't have super high expectations for every hotel. But this has been one of the worst. Like they are lying into your face and and are not ashamed by it.

Reception needs attention Restaurant is ok service in restaurant is awesome But reception has an attitude Overall rating 2 stars No lifts no fridge The only thing that gets this place 2 stars is the landscaping and food If it happens and you stuck in this place Don’t miss the massage session it’s worth every penny Ask manal she knows what she is doing

Problème de climatisation dans la 1er chambre il y’a une fuite d’eau qui s’écoule dans la chambre après changement de chambre dans la seconde chambre la Clim ne fonctionne pas du tout avec une forte chaleur une nuit insupportable

We had an amazing experience at the hotel! The animation team did a wonderful job, bringing so much joy and excitement to our days. Thank you for your enthusiasm, friendliness, and dedication to keeping us entertained. You've truly made our vacation something to remember!