Grand Hyatt Shenzhen

Wonderful rooms and very comfortable, modern and clean as expected of hyatt. Only slight incovenience is the need to switch lifts to get from ground floor to hotel lifts.

Old luxury, i dont recommend to stay, unless it discount or something. Club house also old looking and feeling. Club house was closed at 10 pm, so if you not will be on time, you can visit( waste of money)

My stay at the Grand Hyatt Shenzhen was unfortunately disappointing throughout. Check-in: The negative experience started upon arrival: long queues and an extremely slow check-in process. Although we only arrived around 5:30 PM, our room was still not ready, and we had to wait another 1.5 hours before we could access it. Room (706): The room was apparently a former smoking room – the smell is still clearly embedded in the walls and very unpleasant. In addition, you are woken up from 6 AM onwards by significant construction noise, even on weekends. The only positive aspect is that the room itself was clean, although the interior feels somewhat dated overall. Breakfast / Lounge: The breakfast buffet is completely overcrowded. On Saturday at 9:30 AM, the waiting time was around 45 minutes. Switching to the lounge offered little relief – it was equally crowded, and despite the staff’s great efforts, they couldn’t keep up. On Sunday, we went to breakfast early at 8:15 AM and just managed to get a table. When leaving at 9:15 AM, the queue was even longer than the day before. While the quality and selection of the food are good, the atmosphere, due to noise and the sheer number of people, feels more like a cafeteria than a hotel of this category. Location: The nearest subway station is about a 15-minute walk away, accessible through the adjacent mall – at least sheltered and air-conditioned. Conclusion: Overall, a disappointing stay with significant organizational and quality shortcomings. Absolutely unacceptable for a hotel in this price range.

The Grand Hyatt Shenzen is the place to stay. 5 stars all the way around. It is by far the best hotel in Asia. Jasmine Cui and her staff are rockstars!

Very clean

N/a

Excellent hotel with very friendly staff. Breakfast was excellent and connection to shopping areas is the best. Thank you

I’ve had the privilege of staying at Grand Hyatt Shenzhen on and off since 2011. Over the past 15 years, I’ve seen leadership teams, receptionists, and front-desk colleagues change, yet the commitment to service excellence has remained remarkably consistent—and continues to improve. What stands out is the genuine care for guests and the professionalism of the entire operation. It’s no surprise that many Apple employees confidently recommend Grand Hyatt Shenzhen to visiting partners and colleagues.

very good

no

Staff friendly. Location convenient. Recommended. I am on a business trip to shenzhen and this is the NO.1 choice in Shenzhen based of my experiences.

Breakfast was out of the world Rooms are spacious and the shower is perfect!

The reception was well hidden and you need to change lift in order to come to the hotel room. There is no sign for way in and out … very inconvenient. The bar is nice with beautiful view but the drink menu is not 5* ! Very boring and no happy hour..