Courtyard by Marriott Hyderabad

Got an upgraded room at checkin. The hotel is behind Marriott Hotel & Convention centre and is connected from the 2nd floor. It also has its separate entrance. There is no swimming pool at this property and is shared with the other Marriott hotel (erstwhile Viceroy hotel). The hotel is well maintained and good hospitality. If you want to get the view of Hussain sagar lake, this hotel does not give it. Only the other hotel has that view. The entire area has a bad smell due to the lake. No issues inside the hotel.

This is another superb property by Mariott. Our stay was very pleasant and comfortable. The hotel is very well maintained and kept neat and clean. The staff is courteous, professional and very helpful. They go out of the way to assist guests. Food is wonderful and huge variety is available in buffet. Momo cafe is very nice with extremely helpful staff. Altitude sky bar is awesome and gives panoramic view of Hussain Sagar Lake. Okra dinner buffet is a must-have! Bidri is another level of beautiful ambience and rich food. Overall a wonderful experience! No complaints!

I stayed here as part of a group booking with 25 + other extended family members for a birthday celebration. No doubt, the overall hospitality and service at Marriott is excellent, with our multiple service requests met, given the size of the group and many senior citizens as guests. The check-in welcome with drinks and pearl garlands were thoughtful gestures. The breakfast spread at Momo cafe is quite hearty, though the on-duty F&B manager showed some impatience with my senior citizen family members' multiple table requests. The Marriott Courtyard rooms were luxurious, well maintained, spacious and some of them had a great view of the lake. However, the Marriott Hotel and Convention centre needs a major upgrade. Especially, the private dining area space that we booked for the main event at Altitude Bar and Lounge was poorly maintained and run down with worn out furniture, missing ceiling lights, scratched wooden floors and a shabby terrace area attached to it, with exposed electrical work, bird droppings and damaged wall panels. The biggest disappointment though was the pre-booking sales experience, led by Mz. Divya and her team, and the ongoing conversation with multiple teams related to the above booked space. Starting with the room booking experience, there was not enough coordination and clear communication from the sales team related to the booking such as this being a group 'event'. Rooms were booked in Marriott Hotel and Convention Center when we wanted them at Courtyard since the former had rooms with bathtubs that posed a potential safety risk to senior citizens from slipping, and despite the team knowing this fact. Later on and after our visit tobthe hotel to tour the property, the Director of Operations, Mr Ghosh was very rude during a discussion on the run down nature of the booked event space. When we raised concerns about the infrastructure and asked for further discounts, Mr. Ghosh was happy to refund our hotel room booking advance and si6ggested we host our event elsewhere since Marriott received 'healthy business' and this wouldn't be a loss for them at all. I don't think this attitude is aligned with the overall brand image of Marriott and sends a message that Marriott only cares about money and not about respecting their guests needs and asks. This conversation could have been handled much better, given we were just 2 days away from our stay with a big group of family members, many over 70 years of age. Please train your senior management to engage more graciously with guests and bring more of brand Marriott's international standards to the overall infrastructure and people engagements for this property.

Everything you need in a hotel, security, food, convenient location, excellent staff

Excellent

Stayed 3 nights for meetings. Offers a great location with views from Hussain Sagar Lake. Room was comfortable and good service from the reception right up to the housekeeping staff. The F&B offered good breakfast and meals. I was entitled to excellent meals at the Executive Lounge at the Marriot hotel.

Beautiful property with amazing staff!

It was a nice stay

What I can call my second home in Hyderabad. Courtyard is a convenient property located on the bank of the Hussein Sagar Lake. Raima, Sajid at the check in are super helpful and ensure to take care of all your requirements The rooms are spacious for the price you pay. Amenities are spot on and the linen is always super clean The food is good, with a decent spread for the breakfast buffet. Full marks to hospitality, professionalism and service

It was a nice stay! Very helpful staff and delicious breakfast