Holiday Inn Express Hotel Raleigh Southwest by IHG

Very nice and clean

They complained and it ruined my whole entire trip to stay that my puppy was barking which I find that hard to believe when you have so many dogs at the hotel . My dog does not bark unless you bother him or doing something you have no business , so I felt like that was just inconsiderate but the place was very clean very nice place to stay I just wouldnt book again

The attendant at check-in was so lovely and the aesthetic of the desks when walking in were nice. I hate being separated from my pets, but had to travel due to work but now that I know about this place and how pet friendly they are I will be saving this place and be staying here stress-free. Also, I was not expecting the rooms to be so nice! I love the bathrooms as well

They were just out of a hygiene product that I needed, and the freezer portion of the mini fridge fridges didn't work so well in my room.

It was clean and the pool was great and clean

The breakfast was nice it would have been great if there was a waffle maker instead of the pancake maker that did not make very great pancakes and somehow became unusable

The refrigerator had no freezer which sucks because most people are buying frozen dinners to heat up in the microwave I would like if there was a freezer in the refrigerator and maybe a waffle maker for breakfast to make it more convenient for guest but overall breakfast was delicious room was great

Loved the breakfast! Love the coffee machine! The pool and hot tub was great too! The location is great for taking public transportation to NCSU. Breakfast attendant was great! Seemed like she really cared about providing a good meal service each day and it showed.

The desk staff was friendly on our arrival and check-in. However, subsequent interactions were subpar, lacking basic hospitality skills. Our room keys stopped working and the desk attendant did not apologize while she fixed it. She almost seemed annoyed, like it was our fault the room key was not programmed for the correct length of our prepaid stay?? So strange. I walked away from the desk feeling like, "Where is the hospitality??" This was not the only key issue we had: we needed a second reprogramming because it did not work for the pool/gym area. Kinda annoying, but fine. I care more about how I'm treated by the staff than the fact that the key cards malfunctioned a little. My partner asked for a razor at the desk but the attendant did not have any. There was a sign in our bathroom saying to feel free to ask for any items we forgot. False promises. I don't mind if you don't want to provide razors, but just don't act like you're so happy to do so and like you care soooo much about the customer, when you actually can't deliver on it.

Very clean and well kept with nice employees

I can’t think of anything!

Convenient to where I needed to be for the weekend Staff nice

Pool and hot tub needed to be cleaned Hot tub didn’t work properly