Chen Sea Resort & Spa Phu Quoc

The reason for giving this resort the lowest grade is that the Villa's are very different from what is displayed on Booking.com and are not of 5-star standard, so we recommend caution, especially if you want to book a longer stay. To be clear, the promotional pictures of the beach, pool and surrounding gardens are indeed nice and correct. The biggest issue with the villa's that is not shown on Booking.com is the open setup and faulty door fittings. The bathroom is open and not separated from the outside environment. As a result, it is very humid, not airconditioned and mosquitoes and other insects can move in and out freely. In the main room(s) both the entrance door and terrace doors have visible gaps around the wooden frames, even when fully closed. Because of this, possibly Dengue-infected mosquitoes and insects can freely enter the room. As a result, the guest has to sleep under a mosquito net wearing insect repellent. Had the open bathroom concept and poorly sealed doors been transparently presented on Booking.com, we would we would not have booked at this property. We raised our concerns on the day of arrival. The next morning we were shown alternative (bigger) villa's, yet they all had the exact same flaws. We repeatedly asked to speak with the manager, but depending on who we spoke to, the manager was either unavailable, in meetings, or not at the property yet. In the end, having an oversensitivity for mosquito bites, we had no realistic option other than leaving the hotel after 1 of the 5 booked nights. Despite the clear mismatch between advertisement and reality, the hotel refused any refund for the unused nights, despite Booking.com trying to find a compromise (note that despite their willingness, there's very little that Booking.com can do in a case like this).

I came with my wife on our honeymoon and we absolutely loved it. The whole staff exceeded expectations in their hospitality and personalized touch. The resort is tranquil and super relaxing with an amazing private beach. The restaurant and spa are both excellent. The watersports equipment was an especially nice touch for me, good shallow water for windsurfing beginners. At all times we felt really welcome and looked after, with frequent complimentary small gestures for the guests that made our day. As an example, my wife misstepped and hurt her foot and the very same minute Mr Duong noticed and approached us from the far side of the beach to offer his help. Above and beyond is clearly the mindset for the whole hotel staff. Amazing experience. Thank you for everything to the whole Chen Sea team!

It's sad that the sea seems polluted at times, despite the hotel staff efforts to clean the garbage - but again that's all of Phu Quoc I suppose

Loved this boutique resort, really nice place to relax and enjoy the pool, spa and the sea. Typical idyllic beach resort. Feels really special, private & romantic the moment you enter the reception room area. Everything looks immaculately care for and has the eat, love pray vibe. Staff warm and friendly and we dined at the restaurant 2 out of the 3 nights, loved the food and night time atmosphere by the sea. Sunsets are amazing too.

The weather was really hot & humid during our trip late April 2026. Apart from your cabin there is nowhere else to relax with air conditioning on (like when your having breakfast in the morning). Its just a small detail but would be nice to have the option "alfresco or inside". They do have fans placed around the restaurant though to compensate. I recommend get yourself one of those handheld fans, it will make the difference in the heat. Otherwise everything else was beautiful.

This was one of the best places I have stayed for a holiday. The views from the whole resort were unbelievable. Staff were so friendly and I loved all the extra touches during the stay (the pre evening ritual was adorable). The villa was amazing, so much space with all the features you need. The bathroom was stunning too and the provided toiletries were top quality. I ate most of my meals at the restaurant which had plenty of choice and amazing to eat on the boardwalk over the ocean.

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The setting was beautiful. Lovely location. Breakfast had a lot to offer and a nice pool. The food at dinner was good.

Was very dated needs a lot of work doing to it. The rooms are old and not very nice. The outside bath is chipped and furniture old. There is no pool service if you want a drink and it’s hard to find someone available for service. There is no water in the restaurant if you fancy just a cold glass as all water is warm to refill bottles. The airport transfer they offer is a lot more than making your own way to and from. The air con didn’t work very well and the one time we asked for an opener to the room this couldn’t be done. Its definitely not a 5*

The villas are very spacious and right on the beach

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The resort layout was beautiful. The pool was absolutely stunning. We enjoyed a sunset dinner on the jetty and the meal was reasonably priced considering we were remote. The staff were really lovely.

The bed was very hard which didn't suit my back. Our first experience with sleeping under a mosquito net as the room is not fully sealed. Decided its not for us but that is only personal taste.

This property is immaculate and it’s a very peaceful and quiet place ideal location for a relaxing holiday

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