Hakuba Tokyu Hotel

The staff were incredibly helpful from way before our arrival helping us plan the best route there from Tokyo and even afterwards helping me in finding a missing item I left on a bus in the area. They went above and beyond. The rooms were spacious, quiet and clean and they had shuttles to the ski lifts which were very easy to use and not too far from the town for restaurants.

The beds were a bit hard however I’ve found this everywhere in Japan so this may just be my problem. The restaurant didn’t have a huge choice and required preordering meal by 11am that day which wasn’t ideal. However breakfast was good.

We loved this hotel. Our room / suite was roomy and comfortable. The onsen was wonderful before and after a day of skiing. The breakfasts were delicious and varied. The shuttle made it easy to get to the slopes and various mountains around Hakuba. The location was a 10 minute walk to “town” where there were many restaurants to choose from. The staff were helpful and warm.

Staff was great and attentive. Location is excellent.

Breakfast was a bit lacking. Mostly sugary options. Could use more western style things, especially chess, eggs, cold cuts, and bread.

Отель находится в 10 минутах ходьбы от Эхоленда. Прекрасный завтрак, онсен, аренда горнолыжного оборудования прямо в отеле и комплиментарный шаттл до склонов. Персонал очень вежливый и оперативно реагирует на любое обращение. Отдельная благодарность за возможность бронировать проживание с оплатой при заселении.

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Sleeping attire

It's far from convinence store

This hotel exceeded my expectations for a three star hotel. The staff are lovely and the rooms overlooking the park are great (only a little dated). It’s great having the restaurants and shop on property. The lodge had yummy food and the shop had some great brands, including North Face. It was good having a laundry available to use onsite too.

We did the equipment rental at the hotel - all went smoothly and was convenient having the service there. However my husbands skis were so sticky he could face down the mountain head on and not move! He had to return them in the middle of the private lesson and get a replacement - wasting hundreds in lesson dollars. I also saw others having the same issue and instructors saying they had never seen it so bad before. I recommend asking for a fresh wax before hiring.