Extended Stay America Suites - San Antonio - North

Location

Mushy wet floor, Smelly breakfast area, warn-out toilet seats and towels, room intercall to communicate reception wasn't working, internet was the worst I've seen in a hotel in all my trips around the world. Broken elevator at rush hour & without any word by facility managers thereby making us go late for our appointment.

It’s very accessible.

It’s not clean. Beds were not comfortable at all.

We needed a new room when checking in because the recliner was broken. The new room still had sticky floors and brown muck in the bathroom. The room smelled moldy. We only stayed two of the three nights booked and left early.

Quiet

It had a stuffy smell

great location

Good size room, dog friendly,

Seamed under staffed, two nights with police in lobby, a little noisy at night, got wake up call 530am every morning even after turning it off!

This has been by far the worst room I have ever checked in to. I don’t understand how Expedia allows people to book at this property. Let’s start by walking in and seeing dirt and trash on top of the fridge, then sliding on a greasy floor and sticky carpet, the microwave was broken and missing parts, the tv screen was blue on every channel, there was blood stains on the bed skirt, there was spit stains with blood on the wall, crumbs and trash around the bed, under the bed there was trash, excessive hair, a used drug baggie, and dried Mac & cheese. There was greasy face marks on the window, water leak marks and unfinished repairs on the ceiling, the bathroom tub had some dirty marks on it, there was "brown matter" on the wall. The door look was broken and modified, and no manager on site to help. People staying there in lobby looked homeless. We checked in and immediately checked out, and still working on getting a refund.

(24 May 25) This was easily my worst hotel experience ever. Within 5 minutes of entering the room (125), we walked out. The room smelled. The carpet was lumpy. The furniture was worn and dated. The door and cabinets had decent sized holes. Nothing was up to a standard. Upon leaving, we stop and let the front desk receptionist the room was sub par, she simply said ok, you are good to leave. No offer to look at a different room and of course no offer for a refund.