Extended Stay America Suites - San Antonio - North

Where do I start?! It is simply not a hotel you would expect in this area. The lobby is not inviting, there is only a sofa and one tv. The staff was nice and welcoming but that’s the only positive thing about my visit ( I left and didn’t stay). The elevator shakes and sounds as if it was going to come apart when the door opened/ closed. The hallway carpet and dim lighting made it appear as if I was walking into the Cecil hotel- it was creepy and smelly. Once I reached the door to my room it appeared as if someone had tried to break it open with a crow bar. Once inside the room the tv was broken and I could only see half the screen, the smell was musky like, the shower had stains and hair from previous guest. I decided to leave and stay somewhere else. The owners need to address these issues and place accurate photos of hotel. Do not waste your money, for $20 more you can stay at a clean/updated hotel within a few blocks from this one… don’t walk, run from this place.

The hotel feels old and tired,like an elderly dog that is literally on its last leg. The carpets were filthy,torn up and squished when we walked on them. The tile/ laminate flooring was slippery, it’s as though they were mopped with the same dirty mop continuously so there’s just a build up of gunge. There was a stain on the wall by the bed that honestly looked like blood but who knows what it was.

I liked that the pool was open.

The air conditioner in my room was making a weird noise the whole time. It had never happened before. The ice maker in the fridge wasn’t working and neither was the ice maker in the vending machine room.

Location is near uscis which is very convenient.

The room is very smelly like a cat piss. It’s not just a little but the smell was overwhelming and bad, we checked out early because it hurts our nose.

Room didnt look swept or vaccummed...tabel was sticky.

Nothing worst hotel in the United States

Everything

Overall good