Tower Motel Long Beach

There was no breakfast

The parking! The space was very limited, the location was not good.

The stay at tower was great the rooms are clean and a comfortable bed

Nothing at all

Staff was rude, crackheads running all threw the property screaming and yelling all hours of the night, I asked for a refund and staff declined to accommodate me and left me standing at the services window to never return.

There was nothing about the property that we liked. The front desk assistant was rude, aggressive and had no tolerance. We arrived earlier than check-in because I was told on the Thursday prior to our stay by a female employee at the hotel that we could come early check in based on availability. On Saturday we arrived at 1:30 PM. Checking plus 3 PM. The man told us to park on the street. There was no parking around. There is signage throughout the parking lot that one spot per tenant and parking for hotel guests only. He kept telling us that parking is not included in the hotel, and we need to read the rules. My husband and I continually asked where to park because there is no street parking. It’s on Pacific Coast Highway. We went back-and-forth and finally the man yelled that we were not allowed to stay at the hotel, and told us to stay somewhere else. I called Booking.com on Saturday the day of the event and was put on hold after talking with a representative for 30 minutes. When I asked to talk to a manager, he put me on hold and then the line disconnected. I called back on Sunday and spoke to a different representative and the same situation happened where when I asked to speak to a supervisor I was put on hold and the line disconnected. I am very upset that booking.com is not giving me a refund as we were kicked out of the hotel before we were even able to stay there. This should not be up to the hotel manager to offer a refund. This is a Booking.com situation. You cannot collect money from people and then not allow them access to a property and keep their money. Feels very unethical and illegal.

Not applicable

Didn't have any breakfast. Location was expected

I don't know

Nothing.

The toilet was broken, someone hit and run on my car, and the motel staff were so rude.

Nothing

Everything

Location Last Minute

The hotel was very clean. Much to my surprise. Great shower & comfortable bed.

the staff at this location were extremely rude. to begin with the lady would not let me check in when I arrived at 2 am which I was under the impression when booking said rent a room for right now I would be able to. So, she refused to refund my money. I later came back at 3 pm & was forced to pay an additional $50 deposit that was not mentioned. I had no choice, I had nowhere to go. Check out was 11 but staff began beating on my door at 10:30 am & yelling for me to open the door to which I responded with a no. I had just gotten out of shower. My deposit immediately went from pending to paid and has not been refunded yet & there was absolutely no reason they should have kept it. My experiences with booking. com have been horrible lately & I am considering no future use.