Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Front desk staff was very friendly and helpful. Room was very clean. Wish we could have stayed longer but we had to be on the road the next day.

That we couldn't stay long enough and use the pool/gym and eat dinner at the restaurant.

The room was great and the food, drinks were fine. There was a problem with check in and check out.

I was double billed. Apparently, my wife and I separately paid, one through Hilton and the other for Bookings, without realizing it, so a big mistake. However, having quite a lot of experience in working in hotel management and traveling, it was the front desk that should have caught the error. One had my first name and the other reservation had my wife's so they charged her more than booking and then charged again for the booking charge when I was a no show. Under that booking, we asked if she could check in early and permission was granted. However, that was for a reservation for her, with my name on it, and they still charged her for the second reservation while letting her check in early for the first (they thought was for a man checking in with the same last name?) Of course we made a mistake, but the front desk should have flagged a double booking with that last name, as wife was with her sister and I wasn't there. Also, the same type room as well as a request for early check in by the booking app. Our last name is pretty rare, and she was allowed to check in early (that was in the Booking.com reservation) but she was ultimately charged the higher rate from Hilton.) I worked in the area for a few years with local hotels, driving Airport limo, etc. and understand about double bookings. My wife called Hilton and they were not helpful and disputed the two charges until they found they were under two surnames with the same last name. Receiving a bill for nearly 500 dollars for the room alone for one night is unacceptable for a simple error of a double booking that happens often. Wife was there for the wedding of her nephew at Chapell Hill and loved the hotel until we received the credit card statement. The person we communicated with her upon finding the error offered no help except to say we should call Booking. Expensive mistake, but the property was less than helpful when we called them.

Upscale hotel, clean & spacious rooms. Great breakfast & cocktail hour. Close to shopping & restaurants.

shower terrible, water not hot and pressure poor

Managers reception, late check out,cook to order breakfast..the beds were so comfortable we didn't want to leave!!!

Tried charging me for a late checkout, being a hilton honors member..

Absolutley nothing.

We walk in to check out and there's a full on WWE style drama going on. There's a occupant older lady chasing kids around the hotel pushing them and screaming at them. 4 Raleigh police are called the children's parents want to press charges and the hotel completely refused to cooperate with the police didnt ask to have them removed or anything told the police theyre fine here. No video was presented made up some bs story. I personally heard the woman scream racial slurs toward a group of very polite young men. 3 methheads hanging out out front that are with said lady. Noticeable trac marks up and down their arms looking homeless drinkin liquor on the curb smoking Marijuana. I was here for a youth baseball tournament I had my 4 children with me. They were terrified