Melbourne Dandenong Central Apartment

Fantastic customer service. Room was clean and bed was very comfortable. Staff went out of their way to assist our stay and organise parking for us. Recommended.

Picture of the hotel is not the same as seeing the hotel in the flesh. Not happy with the cleanness of the hotel and you have to through your own rubbish never have I done that before. Will never stay there again

The place was good overall front desk was very nice and helpful

No microwave in the room . Website had listed microwave as an amenity.

Very dirty , with stained carpet etc

Good exploring around dandenong area multicultural friendly

WOTIF- false advertisement. The building pictures are that different I drove around looking for the apartment. The cigarette odour was disgusting, all through the building. There were cigarette butts and filth on all balconies. The plastic dining chairs had dirty fingerprints all over. I've had to wipe over everything in the apartment before you felt comfortable. The only positives were, the linen was clean and front desk service was friendly.

Customer Service was VERY friendly. Person at reception was never at the desk but there was sign to ring a number if unattended and she was extremely responsive. I was impressed by this. Unfortunately, I found the wifi to be too slow for my work needs. Also, the hot water turned cold after a certain time. I had mixed feelings about this. It certainly made me have shorter showers and I think this was the intention. It seemed to be on a timer.

I booked for my cousin from overseas. On 10th April, try to contact receptionist, and just want to know how i can get a key because is public holiday… she’s answered it with anger voiced and said it’s closed is public holiday… I said to her why you answer with anger, and she’s very nớt cooperative. So rude receptionist, very nớt educated. I saw on review so many people complain about this but don’t know why still hiring a rude person like her. Very disrespectful with customer, don’t have manners at all…

Not clean. Spiderweb inside the toilet/bathroom and in the main area. Carpet is dirty. Dusty