Sorell Hotel Sonnental Dübendorf

Excellent spa facilities but bed too small for 2 people

We booked this hotel as it was close to the location of a concert we were seeing which was walking distance. Unfortunately our room was directly next to the entrance of the restaurant so till late and from 5.30am we would hear the door opening and closing and people coming past. When the restaurant door opened it caused our door to shake quite loudly from the change in air pressure. This was the only real problem. The staff were very warm and nice and the service in the restaurant was very good. Nice touches in the room with chocolates and the duck. Good value for a Swiss hotel. Did not really get to explore the local area all though quite a distance from the center of town but very close to tram stops.

I stayed two nights for business, so didn't have time to use all the spa facilities. But what I really liked is that there was a yoga mat in my room, with instructions on how to do sun salutations. I had a long yoga session on one of the evenings and it was just so good to be able to do that in the hotel after a long day at work. I'd definitely stay again in this hotel and other Sorell hotels (this is a Swiss chain).

The hotel gave our room to someone else in error and put us in a crappy room in the basement with twin beds without issuing a refund or credit claiming they were all booked out. The basement area smelled strongly of drugs and chemicals, possibly a meth lab (who knows), and offered us a dinner voucher for the inconvenience which we did not use. To add to the horror, we left the room and came back to the door and window wide open. We didn’t check out but it appeared as if someone broke into our room! Clearly this isn’t a safe place to stay! We requested a refund but they refused. Horrible experience. BAD SERVICE. AVOID AT ALL COSTS! The beds, sheets, towels, soap, shampoo/body wash, etc. are all low quality as well. The dishes during breakfast were mostly all dirty. Idk how this hotel is even operating. It was the worst possible experience ever and did not appear to be clean/hygienic. They also have a random kids play room in the basement, which literally looks like a dungeon from a horror movie.

One short night. Restaurant brilliant. Everything else OK.

very nice staff, you feel homely. Location is good, enough parking spots.

Great

we liked the location and staffs are very good

I was very disapointed because i booked the hotel for the fitness facilities mentioned. There is no fitness room (any more) It is important that hotel info and facilities must be up to date

The Sorell Hotel Sonnental has a great staff and good facilities. The restaurant and spa are easily accessible and th me rooms are quiet. The hotel is close to public transportation, which is important because it is located outside of the main part of Zürich.