The Magellan Sutera Resort

Large and breezy space at the lobby. Pool was good size and had things to play with. Breakfast area was spacious and no need to queue long for food. Room service was fast.

The toilet floor and balcony area could be cleaner as it felt sticky when walked on. Carpet felt thin. There were 3 of us but was given only 2 towels.

Excellent location, well trained staff , good restaurants and entertainment (singers)

The rooms are dated and in need of updating

The location and the view so stunning, the room so comfy and clean, and the hotel staffs also are helpful, responsive and friendly. It just that the morning needs to be improved.

The check-in process is too long and slow, there is no improvement at all since few years ago. The receptionist counter area also too hot for us to wait too long to check-in.

The resort is huge!! Located on the harbour so the views are amazing, the staff was very friendly the room very comfortable, and great breakfast provided, I would definitely recommend this place to other travellers

Nothing really, it was a great place on Borneo Island with all the amenities you need. Thumbs up

Hotel was disappointing from start to finish. On arrival, the staff member said we could continue to use the pool facilities after we checked out and I asked if there were showers (as we were taking an intermational flight after we left the hotel) and he didn't know. I never found any suitable shower facilities. We had booked this hotel because, after having spent several nights in the jungle in Sukau, we wanted to use the spa facilities. The spa is closed for refurbishment and nobody even told us - we tried calling the spa from our room and there was no response so we walked there only to find a sign on the door saying it is closed. Very irritating to specifically pay for a hotel with facilities when those facilities aren't even open. We bought our snorkels from home but the snorkelling beach on the map is a joke - it is just a few metres square and you couldn't go any further into the ocean as it is cordoned off to prevent you entering the harbour. We felt completely missold on this and ended up having to pay for a separate snorkel excursion, partly because we didn't want to spend any more time at the hotel. We had a drink at the restaurant downstairs, which I asked to add to our room. We were told we couldn't because we hadn't left a deposit on check in - that's because nobody asked us! We had to queue for breakfast and the food quality was very poor. One of the worst hotel breakfasts I have had. Whilst the room itself was fine, overall, it was very expensive for what is, quite frankly, a very disappointing hotel.