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8.4 / 10 Guest Rating

The Pacific Sutera Hotel

No 1 Sutera Harbour Boulavard, Kota Kinabalu, my

The Pacific Sutera Hotel - main view

About the Property

Luxurious Amenities
Indulge in the Olympic sized swimming pool and 5 dining options.

Modern Accommodations
Relax in stylish rooms with flat-screen TVs and sea or golf course views.

Relaxing Leisure Facilities
Unwind with spa treatments, a bowling alley, and outdoor activities assistance.

To experience the ultimate luxury and relaxation, book your stay at The Pacific Sutera now.

Facilities & Amenities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

From January 1st, 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted. 2 complimentary rounds of bowling are provided to guests who stay for 3 nights or more.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
Junior Suite - Photo 6
Junior Suite - Photo 7
1/7

Junior Suite

Overlooking the sea or golf course. It features a separate living area, a flat-screen satellite TV and a mini-bar. The private bathroom is fitted with a bathtub, a shower and free toiletries.

83 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Junior Suite

Non-refundable
Breakfast Included
20% OFF$364.61

$291.69

Includes taxes & fees
Executive Suite - Photo 1
Executive Suite - Photo 2
Executive Suite - Photo 3
Executive Suite - Photo 4
Executive Suite - Photo 5
1/5

Executive Suite

Offering additional living space and overlooking the bay. It features a flat-screen satellite TV, dining and seating areas. The private bathroom is fitted with a bathtub, a shower and free toiletries.

105 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Executive Suite

Non-refundable
Breakfast Included
20% OFF$402.16

$321.73

Includes taxes & fees

Guest Reviews

8.4
Excellent1179 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness7.6
Service9.1
Location8.6
Room Quality8.1
Amenities8.6
Value for Money8.2
Food and Beverage8.6
Overall Experience8.5

Select topics to read reviews

N
Noor FaradzillamyMY
Verified booking
couple
Standard Room
Stayed in Jan 24, 2026

"Exceptional"

10.0
Helpful?
M
miaoz994
Verified booking
Family
Standard Room
Stayed in Jan 21, 2026

"Formal Complaint Regarding Food Quality and Cleanliness"

2.0

This was a very disappointing dining experience. The seafood soup contained only three shrimp, along with a few pieces of mushroom and cauliflower, which was far from what one would reasonably expect from a seafood dish. Even more concerning, there was a hair found in the oxtail soup, which is completely unacceptable and raises serious concerns about hygiene and food safety. Overall, the food quality and attention to basic cleanliness were extremely poor. I would not recommend this place and hope the management takes this feedback seriously.

Helpful?
Y
YoungmyMY
Verified booking
family_with_children
Standard Room
Stayed in Jan 19, 2026

"Exceptional"

10.0

Everything

Nothing

Helpful?
J
JackgbGB
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Better than I expected and would definitely be there again"

10.0

Facilities and breakfast

Nothing really

Helpful?
W
Wei ShengsgSG
Verified booking
solo_traveller
Standard Room
Stayed in Jan 19, 2026

"Access to the island hoping jetty is easy"

8.0

The location and it’s clean

the pool was closed and the hotel have saying no outside food allowed which is super inconvenience. the breakfast quality is 4/10

Helpful?
Y
YEE LINGhkHK
Verified booking
extended_group
Standard Room
Stayed in Jan 19, 2026

"Excellent"

8.0
Helpful?
E
ElizabethauAU
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Staff are fantastic. Ron and sanipa are both very friendly. Great customer service. Cleanliness could be improved. We c"

9.0

Central location and the place and could improve a bit better the structure of the pools

More seating around pools

Helpful?
C
CHANMINkrKR
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Good"

4.0

조식은 그럭저럭 위치는 시내에서 가까웠습니다

Helpful?
C
chan soomyMY
Verified booking
extended_group
Standard Room
Stayed in Jan 19, 2026

"오랜 기다림 체크인, 청소상태 불량. 와이파이 안됨."

1.0

체크인을 오후 3시에 하는데 1시간 이상 줄서서 기다렸고, 카운터에서 체크인하면서 방 청소가 안되있어 30분이상 기다려야 한다고 했슴. 항의하니 다른 방을 배정해 줘서 방에 입실해 보니 청소상태도 불량이고, 방에서 와이파이가 안되 카운터에 얘길하니 카운터에서 컴퓨터로 조작하고 나서 와이파이가 작동하길래 방에와서 와이파일를 켜보니 작동이 안됨. 그래서 다시 카운터에 가서 애길하니 똑같은 방법으로 컴퓨터 작업을 했고, 카운터 앞에서는 와이파이가 작동돼 방에와서 와이파이를 켜보니 작동이 안됐고, 이러한 행위를 3회 반복해도 안되어 카운터에서 사람을 불러서 결국 방 천정속에있는 어떤 장치를 조작한 후 와이파이가 작동됌. 또한 아침식사를 하기 위해 식당에 갔는데 테이블도 치우지 않고 음식물 찌꺼기가 널려있는 테이븐을 이용하라고 해서 더럽다고 항의하니 그때야 테이블을 치웠고. 이런 호털이 무슨 5성급 호털이냐, 동네 여관보다도 더 못한 숙박시설이다. 이런곳은 절대 이용하면 안된다.

Helpful?
M
Mohd MizranmyMY
Verified booking
couple
Standard Room
Stayed in Jan 18, 2026

"Exceptional"

10.0
Helpful?