Country Inn & Suites by Radisson, Byram/Jackson South, MS

Management do better I have never wrote a review so extensive in my entire existence. This location has potential however, this hotel is NOT worth the visit. The room was not clean. Start off with the bed. It was hard with the sheets and covers smelling like an old ass man. The initial towel count was one wash cloth and one bath towel. I went down to get more towels and it’s time to replace them. The towels are not clean. Rebranding also requires improving business operations to accommodate the new brand. Corporate do your job and evaluate this property. To the brand and standard you are trying to implement. Furthermore, the overnight staff is not attentive. Attitude gotta go. You are in hospitality. In this case this hotel should consider an autonomous route if customer service satisfaction is a problem. I requested for different bedding and the text feature of accommodation doesn’t work. The halls are smelly and disgusting. The entire hotel needs a deep clean. The breakfast is not like other properties I have been in. There were flies near the food and the food looks very displeasing.

The room I was given at first had broken A/C, and there was a moldy smell in the room. Normal for August in MS with broken A/C on the third floor. So I went to the front desk, and got another room. This room also had a musty smell, but with working A/C. Nearly every metal fitting/fixture had rust. Shower head, lamp bases, lamp stands, toilet paper roller, light fixtures, I mean it was a thing. This tells me the moisture is sitting in the room, and had been for some time. The shower head couldn’t fully switch between “shower” and “center massage”, so the water lazily dripped out of the shower head and hit the bath faucet which splattered water against the wall and out onto the bathroom floor. I mopped it up with towels, of which there were two. The beds were made, and the room had been swept/vacuumed. Those are the only positive things I can say. This review is meant for management to take note of, and hopefully invest in keeping this property in order. I didn’t get sick, I’m not angry, and I don’t think these items would be that much to ask at $118/night. Overall, between 2-3 stars. Wouldn’t recommend until upkeep has been completed.

They gave me a room that wasn’t clean and somebody had smoked in. Staff at duty was friendly and gave me a new one. Thnx for that!!

But the room next to us was used as a chill room for the staff at night with very very loud tv all night. I could hear them opening cans. Knocked on the door but no response. Next day when we asked about it they said nobody was there. But I saw that person leaving that room! Just lying in my face.

Front desk staff were excellent

The hotel clerk when we checked in was amazing she had fresh baked cookies when we checked in - absolutely awesome - room was good, bed was comfy

The refrigerator didn’t work!! It had an ice build up in the back of the refrigerator and was leaking on the TILE floor - we put a towel down to absorb the water told staff they acted like um ok - the refrigerator also rocked like it wasn’t balanced told staff all of this - we were worried about the slip and fall hazard they acted like they didn’t care - didn’t appreciate it - wish they would have treated us better

Terrible! We were there not even 5 minutes and left. Dirty, stains all over, bed not even changed from previous family, BUGS!

It’s a must to stay here Gorgeous rooms like our lady’s that are going through a rough time but they have Jesus Christ has you