BAB HOTEL Marrakech, Boutique Hôtel & SPA

Nos encanta la ubicación estaba el hotel cerca de todo ,había muchos restaurantes y bares por la zona , A pesar que el hotel está en una zona movida no escuchaba nada de ruidos ,el personal fue amable y cordial y atento lo que nos hizo nuestra estancia aún más especial

Lo unos la cama de matrimonio era dos camas adjuntadas lo que nos molestó , porque cuando se habría por el medio y nos incomodo

Accueil personnel

L'emplacement trop de bruit dans la nuit aux alentours de l'hôtel

كل حاجه

كل حاجه

Le lit était grand et confortable, salle de bain spacieuse

Les prix des boissons du mini bar trop chers

J’ai passé un très agréable séjour, personnel agréable.

L’emplacement.

My stay at Bab Hotel Marrakech was one of the most disappointing hotel experiences I have ever had. When I arrived, I was given the wrong room, without the facilities I specifically requested during booking. The first room was extremely noisy, with constant car horns and street noise throughout the night, making it impossible to sleep properly. After complaining, they moved me to another room which met my expectations better in terms of the room itself, but unfortunately the noise was even worse. Another frustrating issue was the room key system. The key card constantly stopped working. If you spent even 10 minutes outside the hotel, by the time you returned, the key would no longer open the door and you had to keep going downstairs to reception for another key activation. This happened repeatedly throughout my stay and became extremely exhausting and inconvenient. What made the experience more upsetting was the attitude of the reception staff. They were unfriendly, rude, dismissive, and at times very disrespectful whenever concerns were raised. The worst part happened during checkout. I was initially asked to pay an extra 80 dirhams for drinks from the fridge, which I agreed to. However, after asking me to wait while someone checked the room, they suddenly claimed I owed 210 dirhams, accusing me of consuming drinks that I had personally bought outside the hotel. I repeatedly explained that the additional drinks were mine and not theirs. The situation escalated badly. Despite telling them I was about to miss my flight, they closed the door and refused to let me leave. I had to force the door open while staff members shouted at me publicly, calling me names such as “thief” and other insults. During the confrontation, my phone was snatched and my screen got broken. The shouting continued outside on the street until I brought out my tablet to record the incident, at which point the staff member finally backed away. I have a 19-second video recording of part of the

The constant noise from traffic, repeated room key failures, rude and disrespectful staff behaviour, poor handling of complaints, and the aggressive confrontation during checkout completely ruined my experience.