Gardenhotel Premstaller

It was clean and close to a place to eat

It was advertised as having air conditioning but it didn't work. Loud work outside early in the morning.

Good value, parking space free, next to the bike road

breakfast was pokey (poor)

The breakfast was OK. There were a large variety of food. Soundproofing of the room was satisfying. Despite the fact that the railway is near the hotel we nearly couldn't hear anything noisy.

I strongly recommend that the female receptionist reconsider her career in hospitality and tourism. Here’s why: We decided to extend our stay by one more night and first asked the woman at the front desk if this was possible. She bluntly told us no, which was puzzling because we could see on Booking.com that there were several rooms available. We then asked the male receptionist, who was courteous and promptly confirmed that we could indeed stay another night. Together, we informed the female receptionist of our extended stay, and she acknowledged it without issue. Later that night, around 10-11 p.m., we returned to the hotel and noticed that our room keycard no longer worked. We called the reception for assistance. After several attempts, the female receptionist finally answered but, despite being responsible for not updating our keycard access, she refused to help. Instead, she suggested we call the other receptionist or even sleep in the corridor! Fortunately, the male receptionist eventually answered our call and returned to the hotel to resolve the issue. I have never encountered a receptionist who so completely disregarded the needs and comfort of guests.

I'm not sure why others didn't like the hotel. We found the hotel quite nice. The room was clean, and the staff were friendly. Although the place looked run-down from the outside, it was cozy inside. Breakfast was okay. I didn't have the time to write a review, but the only reason I'm writing now is that I believe this hotel deserves a better rating than its current one.

If my partner hadn't been there, I would have driven away just by looking at the outside. It doesn't look inviting. The restaurant wasn't functional when we were there, but luckily, there was a nice place in front of the hotel. Other than that, everything is a bit far away. However, there's a train station that can take you to the town.

Good location. (Note: 2 stops from Bolzano on train to Merano. Don’t bother with taxi). Great beer garden restaurant nearby.

Lumpy bed, noisy, stuffy in room because air conditioning was turned off it seems. Breakfast ok.

Hotel molto datato avrebbe bisogno di una bella ristrutturazione ...mi fermo qua perchè non voglio infierire ma 4 stelle proprio no

Great location over night. Good breakfast. Good restourant across the street. Free parking.

The hotel is in a quiet location though close enough to the town center of Bozen. The room had a nice view, was quite large en comfortable. Good breakfast.

There is no restaurant for dinners. Later in the evening the outside door is locked and there is no reception. One has to open the door with the key card which doesn't work very smoothly.