Heritage hotel Bastion

Beautiful and unique boutique hotel.

Awesome

Hotel Bastion was definitely a mixed bag. The hotel itself is beautiful and conveniently located just inside the city walls and near the harbor. The rooms were clean and the staff was polite. Marina, one of the people who staff the front desk, was incredible. We wanted to book a private boat tour, and she was able to do that for us the night before. She also helped us locate several services in town that we needed. The lowlights were breakfast (at one point, there were no plates at the buffet, no and glasses, and they had run out of fruit and certain breads. The orange juice, apple juice and coffee varied from poor to undrinkable in the case of the coffee (contained grounds, was lukewarm, etc.). Orders from the kitchen took 40 minutes or more. The dining room was full of people at a buffet who could not eat because the food and the dishes were scarce. This happened on both mornings we were there. Finally, we asked for late check-out in order to do laundry, and they flatly said no. We had to go out and do our own laundry and check out at 11:00, despite the guest book in the room saying they offered laundry service and checkout was at 12:00. We also were running late because of the breakfast issues, and ultimately left breakfast without getting our hot food orders. Again, the rooms and location (and Marina!) were excellent. Otherwise, they were seemingly understaffed and/or unwilling/unable to help with some essential services.

Gorgeous amenities, close to everything, I would stay here again in a heartbeat.

I strongly recommend this Hotel for many reasons : excellent location , very good food and amazing and real professional team ! Specially Mr Damir the duty manager who was incredibly nice and attentive ! Will come back an other time for sure !

The place is beautiful and the staff at the hotel and the on-site restaurant are wonderful

Good location for exploring the old town. We booked a Suite (excellent but expensive), dinner was extremely expensive so only ate there once. Good service ( including parking our car!) . Excellent breakfast with individual cooked dish of choice offered.

Disappointing stay – sleepless night and dismissive staff Booked Hotel Heritage Bastion expecting a peaceful boutique experience. Sadly, my sea-view room faced an open-air nightclub that blasted music until 1:30am. This was never mentioned in the listing or at check-in. At 11pm—when I was already in bed—reception casually offered to move me. Not helpful when you’ve already unpacked. The next morning, the manager was dismissive and said I should’ve "known" the hotel faces the club. No apology, no accountability. Breakfast was poor, and the staff attitude was indifferent. The hotel presents itself as premium, but nothing about the experience felt that way. I raised this with Expedia, but the hotel refused to take any responsibility. They claimed they can’t control another business—yet it’s an open-air club directly across the road, and every room on that side is affected. If you want a restful stay in Zadar, look elsewhere. Loud music, poor management, and a lack of guest care make this hotel one to avoid.

Avoid if you want sleep – nightclub noise and poor attitude I rarely write negative reviews, but this stay was such a letdown. Booked Hotel Heritage Bastion for a relaxing heritage experience in Zadar. Instead, my sea-view room faced an open-air nightclub with music blaring until 1:30am—something not mentioned online or at check-in. At 11pm, reception finally offered a different room—after I’d unpacked and settled in. The next morning, the manager was shockingly dismissive and told me I should’ve "expected" the noise because of the room’s direction. No apology, no accountability. Breakfast was basic, service indifferent, and the hotel fell short of its boutique promise. I raised this with Expedia, but the hotel denied any responsibility. They claimed the music was from a separate business—but it’s an open-air club directly across the street, and all the sea-facing rooms are affected. It’s impossible to sleep through, and guests are not warned. I’m a frequent traveller and Gold Expedia member, and this was by far my most frustrating stay. If you value peace, choose somewhere else. There are better hotels in Zadar that won’t leave you exhausted and let down.

The Bastion Hotel is in the old city of Zadar, near its Western end, (and therefore near to the Forum, the Sea Organ, Greeting to the Sun, etc), It’s a relatively small hotel, because no big ones have been permitted in the old city, but it has a spa (not used by us), a very good restaurant with views over the water, and a bar which also serves coffee. Perhaps because of the restaurant, the breakfast was of a particularly high standard, with a wider than usual set of freshly cooked options which clearly were fresh and beautifully presented. Our room was a very good size, with adequate storage and in very good condition. The bathroom had a toilet, sink, walk-in shower and a lot of storage space and was in really excellent condition; it looked as though it might have been recently refurbished. The staff were very helpful, professional and knowledgeable. Our interactions with them gave us the feel of a 5* hotel rather than a 4* one which technically we believe this is. Thoroughly recommended.