Glasson LakeHouse

Fab hotel, very comfortable with great facilities. Hot tubs were out of service. Staff in reataurant were very friendly, however, seemed like they lacked training. Poor table service, items missing from food orders, slow in returning to table. Breakfast food very disappointing.

the grounds here are absolutely stunning, the hotel and the room were also stunning and the food in bonnies was tasty along with the bubbly staff (bonnies). I just feel like I can’t not review here and let followers think it was perfect, because it is certainly picture perfect but unfortunately that’s where it ended for us at @glasson_lakehouse … I was so excited to bring my boyfriend down for a two night stay in this “luxury” hotel but so many basic needs were just missed. From the hot water been gone from arrival to check out where we were not notified before arrival this meant that most facilities could not be used to full potential, having to have cold showers after any activity just doesn’t cut it for us. From tripswitches going, no water to flush the toilet, no hot water our whole stay, no complimentary water in the room, phone in room not working and cigarette butts on our terrace…these are small basics that should not be missed also considering a hotel that charges an extortionate amount per night. Also no facilities we went to use seemed to be open for example hot tubs, games room and the most simple request was the bar. I know times are tough due to COVID having such an effect on the hospitality sector however paying customers should not be effected by this. This was not how I expected my stay to end nor have I ever giving a bad review about a place, however I can’t seem to get my head around how this hotel is in operation. Hopefully they can realise that a lot of

In previous review I mentioned about the service, which was appalling. This was acknowledged by every manager in the hotel!!! There was no sign of a general manager, overseeing the property of any kind. A lot needs to be done before I or any other gest I was talking to will return.

A really superb location with magnificent views of golf course and lake. Room on ground floor with terrace and two lovely chairs outside unfortunately only windows to get to them!! No mirror in bedroom to dry hair, no bedside/reading lights. Food very good but service very poor. Lovely young students serving but not trained. All in all a lovely hotel but with teethimg problems. Would definitely recommend when these are sorted.

Wonderful

Thoroughly enjoyed our recent 3 day stay here. The hotel and views are amazing, we'll definitely go back! Very friendly staff, even if there were a few teething problems with breakfast (which was delicious by the way!) but this is all new for all of us and the staff were doing their best and were amazing. Family room was huge! Very impressed overall and would highly recommend - we're already planning our next visit!

Setting fantastic, what a view. Very spacious clean room and bathroom.

Great location, amazing staff , super breakfast. Excellent price.

We stayed here for one night. The staff are all very nice and helpful. The room was a good size with everything you might need including hair straightners which is a first for me! Our food was lovely. The breakfast was very tasty with a good selection to choose from. We would definatly stay there again.

Could not fault anything about our stay. Staff were so helpful, friendly, professional and Laura in reception was exceptional and started off our enjoyment.