Marival Distinct All-Inclusive Handwritten Collection

LAS INSTALACIONES MUY LIMPIO LOS JARDINES Y PLAYA HERMOSO

QUE ESTUVE REPORTANDO 3 DIAS MI AIRE ACONDICIONADO , IBAN LO REVISABAN Y CONTINUABA IGUAL , INCLUSIVE AL TERCER DIA DE REPORTARLO HABIA UN CHARCO DE AGUA , DEL AIRE ACONDICIONADO

Upscale hotel with large two bedroom suites and excellent dining experience

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As the resort rate 5 star but some really disappoint overall waiter at restaurant in the hotel they nice and polite except coupe of waiter at the lemon crass restaurant they meant and rude even though we tip them some money anyway I would say this 5 star hotel can't stand with 5 star resort in Cancun that we were stay years ago for customer service

Staff were great and attentive & helpful; and they more than made up for some of the shortcomings of the property. The resort needs another option for dinner as the quality of restaurants at Marival Emotions is not up to the mark. Also, having to fill my own water daily rather than having my fridge stocked with mineral water bottles was a surprise. So too was being informed that snacks would not be replenished daily without a room charge. Not something that I've ever seen at other resorts. Also, for rooms that came equipped with a full kitchen, dinning table and washer/dryer, there were no utensils, dish or laundry detergent; rendering most of these amenities useless.

it was an amazing resort very clean and the staff are very friendly

Great place to visit with awesome staff. Beach was a short walk on property with infinity pool and restaurants to add to the choices. The rooftop bar was fantastic and the staff was great, including Kevin. I’d say that the bartenders were really dialed in making premium cocktails using high end liquor.

The rooms are very clean and comfortable depending what room you stay in. The staff was ok sometimes very attentive other times you had to keep chasing them down to help you out also long waits for your food to arrive. One thing I did not like from the get was when you’re are checking in they try to get you to become a member they and get mad after you tell them you’re not interested. Overall the experience was ok definitely over priced very limited food selection. If you have kids I suggest looking elsewhere.

The food was great, staff was great. Will definitely come back here.