Lopesan Baobab Resort

Très très bel hôtel l’architecture est incroyable La literie grandiose Le « pass » « unique »quand vous réservez une suite est un grand + La gentillesse du personnel

Dommage que nous ne puissions pas fumer sur les terasses des bars

Los espacios públicos

La habitación y el equipo de descanso, necesitan actualización

todo es increíble

todo de maravilla

Excelente, no le doy un 11 porque no me deja. Han sido unos días geniales, la comida genial, el hotel impecable, el personal excelente, mención especial Borja que nos atendió como para hacernos sentir en casa.

Amazing holiday - our second visit and it won’t be our last. Everything is immaculate and the staff are wonderful. The entertainment team couldn’t do enough for both adults and children. I’d particularly like to thank Rachel who stayed after her shift had finished to provide me with some information I had asked for. Also a big shout out to the staff in the restaurant at breakfast - again impeccable service, always smiling and a shout out to Patricia MZ for her absolute enthusiasm and happiness day after day. You have wonderful staff - thank you for an absolutely lovely holiday.

Don't ignore the negative reviews and don't be swayed but the number of positive ones. I was, and the negative ones were all accurate. Very disappointed and will never return. We booked this family trip via Jet2 for our engagement celebration and babymoon for our second baby (the hotel couldn't care less). We couldn't decide between this hotel and the sister hotel a short walk away - Lopesan Costa Meloneras. The only reason we ended up going for this one was because the decor seemed a bit more interesting for my 4 year old son but my goodness did we make the wrong choice. Price wise there was little difference, too. We regretted our choice hugely but as soon as we went across the road to see the sister hotel, we regretted it even more!! The sister hotel was gorgeous, service was good and the ambience is a different class. If you are undecided between the two, definitely don't book here. The reviews on here saying the hotel is dark and miserable was absolutely accurate. You go away for some sun and a bright, mood lifting break but this hotel was depressing. I was so pleased to leave. Also, it is increasingly annoying that these hotels advertise themselves as 5 star! What does that even mean anymore?? It was definitely not a 5 star with proper 5 star service. It's a 4 star at best. The reviews mentioning the lack of full length mirror, low lighting and lack of kettle and tea and coffee facilities in rooms being annoying are absolutely true. It drove me mad. You put everything away in the wardrobes and you can't see anything! Can't see your chosen outfit and can't enjoy early mornings. A pointless cost saving exercise that seems low impact but makes a huge difference on one's holiday. How is this hotel advertised a 5 star hotel without a kettle and tea and coffee in the morning?! Madness. Our room was ok; the balcony and view was sizeable and nice but the shower drains stunk and it was overall very tired. Again, definitely not the standard of a 5 star and definitely not like the pictures on their website. Beds were just ok.... Food - adequate. Again, absolutely NOT 5 star. Breakfast buffet was mayhem and small. Boring choices and ok at best. Food round the pool, the same. The hotel staff - OK. Not particularly personable or attentive. Not a 5 star check in experience... not enough staff and without even a queue of people I was stood there for at least 15 mins waiting to check in. Other 5 star hotels I have visited, even if there is a wait time, you are taken over to a lounge area, provided with a complimentary drink while you wait for check in. This check in experience completely epitomized the service - stand and wait and we will be with you when we are free. Not good. Oh and to top it all off. The pools are in a dire state (every pool, including the children's pool). The pool tiles are coming off left, right and centre; they even come off in your hand. My husband runs leisure centres all over the UK and if the pools were in that state, they would be closed indefinitely on the same day. My 4 year old son gashed his leg open on the broken tiles in the children's pool and so did my husband in the lazy river. My son refused to get back into the pool for the remaining 2 days of our holiday (Which ruined our holiday) and the staff were slow to respond and offered us pointless resolution options that did nothing to save our experience. The hotel Manager didn't even bother to speak with us, come to see us - nothing. Disgusting level of careless service. Again, far from a 5 star experience. I took many pictures and have formally complained - not that that has got me anywhere. Again, another representation of service and no doubt nothing will be done. The hotel admitted they are undertaking an extensive pool maintenance programme (which says it all and admits fault) but no doubt barely anything will be done and the number of positive reviews will continue to carry the declining service this hotel provides. Overall, we hated this hotel and couldn't wait to leave. Our whole experience ruined our celebratory trip and we are frustrated that our experience has been totally ignored. Please don't ignore the negative reviews and keep researching!! Over time, the tide will turn with more negative reviews.