Pullman Adelaide

The hotel is ideally located near the city centre. Check in and out was painless. We have stayed in many five star hotels across North America and the Asia Pacific and the Pullman is nearly there but not quite. The room/suite was clean and well appointed no complaints there. Housekeeping does a good job of maintaining the rooms however smaller details are lacking elsewhere. Whether that be used room service trays being left in hallways outside rooms for well over 18 hours or other items or used glasses being left in common areas for over 24 hours, these things detract from the appearance fo the hotel. We also had a poor experience in the hotel resturant one evening where our meals were forgotton. The resturant manger was lovely when addressing the issue but at this level of hotel guests expects more. If it wasn't for the Club Lounge and the lovely gentleman who was in charge there I don't think would return.

Great location.

I’m really disappointed with our recent 3-night stay at the Pullman Adelaide. Given the price point, we expected a much higher standard, but unfortunately, multiple issues made the experience quite frustrating. Firstly, the room’s air-conditioning was very inconsistent. It became extremely stuffy overnight, making it difficult to get a comfortable night’s sleep. On top of that, there was a noticeable stench coming from the water system — every time we used the shower, there was an unpleasant smell, which made it quite off-putting. The facilities were also below expectations. The pool had an overpowering level of chlorine, so much so that it discoloured my daughter’s bathers and stripped the colour out of them completely. The sauna wasn’t working at all, and instead of being fixed, there was simply a sign saying it was out of order. Breakfast was another letdown. The pancake machine at the buffet barely worked and needed constant attention, which became frustrating for guests trying to use it. To make matters worse, when my husband ordered a coffee, it was served spilled all over his tracksuit pants. When we raised this and asked for some form of compensation — even just assistance to wash the only pair of pants he had brought — we received no response from reception or concierge at the time. At checkout, we were given a brief apology, but there was no follow-up, no acknowledgment of the multiple issues, and no offer of compensation. Overall, this stay fell well short of expectations and left us very disappointed. For the price we paid, we expected far better service and attention to detail. Unfortunately, we would not recommend staying here, and when we return to Adelaide to visit family, we will definitely be choosing a different hotel.

Location

Overpriced. Under serviced by the staff