Extended Stay America Suites - Houston - Kingwood

Clean and friendly staff

It was a little expensive

That there was a pool and hot tub but the hot tub was not hot or warm.

The shower was extremely slick and I slipped and fell. The shower curtain caught my fall. I was hesitate for my 76 year old mom to shower. We had to put a hand towel in the bathtub to allow for some traction.

The staff was very friendly

The rooms and hallways stunk, the beds were very uncomfortable and broken down, I wanted to use the hot tub but it was very dirty the water was green and had leaves in it.

I actually didn’t like anything about the staff. The property was nice. I was treated very poorly on the day of my check-in and I decided not to check in at all because of how rude I was treated I will not be returning.

The staff

Breakfast was a muffin and coffee. It was terrible! I will never ever stay at an Extended Stay ever in my life again.

There was no one to check me in, I waited for 20 minutes for someone to be available to check me in. The hotel smelled like marijuana and the bedding all smelled like humidity. I only stayed one night and not the two nights I paid for. Furthermore, I only stayed one night because we were in the middle of a snow storm and it was risky to just get up and go find another hotel. I also didn’t like that I was charged 17% tax for no particular reason! The room was gross, the blankets and pillows smelled, there was no shampoo, no conditioner, no extra blankets in the room. I have never been so disappointed with a room. I overpaid for the room.